SYLVIA JESSUP
Pooler,GA
Summary
Professional with over 15 years of diverse experience in administration, human resources, operations, and training from military and civilian sectors. Demonstrates strong organizational skills, effective communication, and problem-solving capabilities, enhancing overall productivity. Detail-oriented and decisive, with proven multitasking abilities and self-motivation. Adept at working independently or collaboratively to meet project deadlines and requirements accurately.
Overview
21
21
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT II
Chatham County E911
Savannah, GA
02.2021 - Current
- Onboard new hires by vetting applicants per organizational policies and labor laws.
- Schedule assessments via HRIS and prepare qualified candidates for interviews and screenings.
- Maintain employee records throughout employment tenure.
- Educate and recruit at job fairs across Chatham County.
- Process over 100 timesheets and assist with payroll inquiries from supervisors and employees.
- Serve as Executive Advisory Board Secretary, coordinating quarterly meetings for County Managers.
- Lead collaborative efforts on fundraisers and special events with team members.
- Provide administrative support to senior leadership and report to Deputy Director of Operations.
LEASING COORDINATOR
Express Employment Professionals
Savannah, GA
03.2020 - 09.2020
- Managed escalated applications and new move-in customer service issues efficiently.
- Resolved outstanding HOA access issues and violations for move-ins and current residents.
- Collected payments from residents in person and through mail delivery.
- Documented payments accurately in Property Management Database (Builduim).
- Issued correspondence to residents, including rent reminders and welcome letters.
- Handled office communications for over 200 properties, including traffic and correspondence.
- Coordinated with new and existing vendors to ensure compliance with insurance requirements.
VOTER REGISTRATION CLERK
Chatham County Voter Registration
Savannah, GA
06.2020 - 06.2020
- Audited high-volume mail-in absentee ballots for timely and accurate processing.
- Collaborated effectively with team members to meet stringent deadlines.
- Implemented ballot station to expedite outgoing mail packet assembly.
- Utilized state-wide voter registration database to process ballots for registered voters.
- Provided customer service support, addressing voter inquiries via phone.
- Assisted in filing, sorting mail, time-stamping, and distributing departmental correspondence.
FAMILY CAREGIVER
Self
Mcdonough, Georgia
11.2011 - 12.2018
- Delivered comprehensive daily care for a mother diagnosed with Alzheimer's disease.
- Oversaw strict adherence to prescribed medication schedules and managed intake.
- Coordinated daily activities to enhance comfort and engagement.
- Monitored health changes to inform family members and healthcare providers.
MILITARY PERSONNEL SPECIALIST
Landstuhl Regional Medical Center
Landstuhl, Germany
06.2009 - 07.2011
- Managed comprehensive military awards process, reviewing nominations and verifying eligibility for approval.
- Oversaw Awards Tracker to ensure timely award distribution for departing military personnel.
- Supervised Awards Clerks, providing training on military awards policy and procedures.
- Coordinated monthly training sessions for military and civilian personnel to enhance skills.
- Facilitated remote training for all satellite locations to maintain operational readiness.
- Assessed training effectiveness, increasing competency assessment passing rate from 52% to 95%.
SUPPORT SERVICES SPECIALIST
US Army Material Support Command - Korea
Waegwan, Korea
10.2007 - 10.2008
- Monitored and updated military and civilian medical readiness training, achieving 100% compliance with Department of Defense requirements.
- Established records systems for employee access to current regulations and functioning forms.
- Generated military and civilian training certificates, appreciation awards, and long-term service recognitions for various programs.
- Provided administrative support through correspondence writing, research, presentations, and file organization.
- Assisted Deputy Commander and Commander with diverse operational and training support duties.
STRATEGIC PLANS ANALYST
HHC 19th Sustainment Command Expeditionary
Daegu
06.2004 - 06.2006
- Provided comprehensive administrative, technical, and logistical support for 19th ESC Commanding General's Strategic Plans program.
- Scheduled Deputy Commander's monthly Work Group Leader meetings, assisting in preparation and execution.
- Trained all employees on Commander's database to enhance operational efficiency.
- Updated database regularly to ensure accuracy and task completeness.
- Coordinated logistics for annual conference in collaboration with senior leadership.
- Arranged travel orders, transportation, and lodging for all conference attendees.
- Performed site surveys, conducted cost analysis, and managed contract negotiations efficiently.
Education
BS - BUSINESS MANAGEMENT
California Coast University
05.2025
Skills
- Human resource support
- Administrative organization
- Customer service excellence
- Problem solving skills
- Attention to detail
- Time management expertise
- Microsoft Office proficiency
- Effective communication
Accomplishments
- Hiring Rights for 911 Course, 20 hours, 12/01/23
- E911 Customer Service Training, 09/01/22
- Stress and Relationships in the Workplace Certificate
- Certificate for Notary Public
- Commanders Award for Civilian Service, 07/01/11
- Commanders Award for Public Service, 07/01/11
Languages
English, Advanced
Timeline
ADMINISTRATIVE ASSISTANT II
Chatham County E911
02.2021 - Current
VOTER REGISTRATION CLERK
Chatham County Voter Registration
06.2020 - 06.2020
LEASING COORDINATOR
Express Employment Professionals
03.2020 - 09.2020
FAMILY CAREGIVER
Self
11.2011 - 12.2018
MILITARY PERSONNEL SPECIALIST
Landstuhl Regional Medical Center
06.2009 - 07.2011
SUPPORT SERVICES SPECIALIST
US Army Material Support Command - Korea
10.2007 - 10.2008
STRATEGIC PLANS ANALYST
HHC 19th Sustainment Command Expeditionary
06.2004 - 06.2006
BS - BUSINESS MANAGEMENT
California Coast University
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