Miranda Pollard
Davenport,FL
Overview
30
30
years of professional experience
Work History
Server
Ford's Garage
Kissimmee, FL
03.2024 - Current
Server
Saltgrass Steakhouse
Orlando, FL
12.2021 - 01.2024
- Restock, room detail, promote and live teamwork.
- Welcome guests with a warm smile and sincere greeting. As well as, find a connection with them to build a report.
- Describe any features and answer questions about menu items. Also, recommend items based on preferences, allergies, etc. Then, communicate all allergies, etc. to chefs, expo, and managers.
- Ring in orders accurately and efficiently on a POS.
- Make soups, salads, bread and desserts for each guest.
- Deliver food and beverages.
- Refill beverages w/o being asked, and before they are empty.
- Check back to ensure guest satisfaction of excellence.
- Close out checks by cash or card.
- Overall, I provide exceptional service that makes guests leave overly satisfied and wanting to come back for more. Also, I support others working in the restaurant, restock items as needed and problem solve every chance I get. I love doing that!
Event and Packing Manager
The Painted Plate Catering
Greensboro, NC
10.2000 - 11.2011
- Review all offsite event contracts (BEO).
- Attend weekly meetings.
- Communicate with sales staff, event managers and clients in order to understand themes/colors, rentals, china/ disposable/ linen/ equipment preferences for all offsite events.
- Place weekly rental, disposable and linen orders for all in-house and off-site events.
- Decide what each event would need from set up to break down. This would include but not limited to: 1. Aprons for servers 2. Aprons/coats for the cooks/chefs 3. Anything the chefs need to cook with 4. Trash cans and bags 5. Linens for buffet, seated tables, bars, etc 6. Tables and chairs 7. Buffet needs such as, bowls, platters, utensils, schaefers, sterno, china or disposables, bar needs, etc.
- Gather all non-perishable items and place them together with a list of items needed for those working the event.
- Manage Events: Communicate with sales and clients to decide equipment, rental, staffing needs, themes, table placements, buffet or plated food options and timelines to ensure events run smoothly from the time of set up to break down.
- Delegate duties for each staff member on the event.
- Explain and provide them a written description for set-up, during event and break-down duties.
- Oversee the staff is working as effective and efficient as possible. Then, help out anywhere needed.
- Load van/ box truck, bring equipment back to The Plate, clean it, put it away, count any inventory needed such as, liquor, beer, wine and log it to ensure correct billing, divide evenly and disperse any tips given, clock everyone out, log times for billing and lock up facility.
- On the way out I would always thank the staff for a job well done and make sure they safely got to their vehicle or waited with them for their ride.
Fine Dining Service Leader
Sedgefield Country Club
Greensboro, NC
01.1996 - 01.2002
- Restock, room detail, promote and live teamwork.
- Welcome all with a warm smile and sincere greeting. Find a connection with members and their guests to build a report.
- Explain any features and answer questions about menu items. Also, recommend items based on preferences, allergies, etc.
- Suggest wines that pair well with entrees and provide wine service.
- Ring in orders accurately and efficiently.
- Deliver food and beverages in a timely manner.
- Check back to ensure member and guest satisfaction of excellence.
- Bus tables throughout the entire dining experience.
- Present and close out checks accurately to members accounts.
- Support others working in the dining room, stopping to help whenever asked.
- Restock as needed.
- Reset for next dining service.
- Train newcomers.
Service Leader
Darryl's Restaurant and Bar
Greensboro, NC
06.1995 - 08.1996
Timeline
Server
Ford's Garage
03.2024 - Current
Server
Saltgrass Steakhouse
12.2021 - 01.2024
Event and Packing Manager
The Painted Plate Catering
10.2000 - 11.2011
Fine Dining Service Leader
Sedgefield Country Club
01.1996 - 01.2002
Service Leader
Darryl's Restaurant and Bar
06.1995 - 08.1996