Miranda Pulido
Brownwood
Summary
Dynamic and results-driven professional with extensive experience at Texas Juvenile Justice Department Ron Jackson. Proven expertise in security protocols and crisis management, successfully enhancing safety measures and team collaboration. Recognized for effectively resolving conflicts and maintaining high levels of alertness, ensuring a secure environment for staff and visitors alike.
Overview
9
9
years of professional experience
Work History
Senior V Correctional Officer
Texas Juvenile Justice Department Ron Jackson
Brownwood
03.2020 - 08.2024
- Operated communication systems between officers stationed throughout the facility.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Assisted in the development and implementation of security policies and procedures.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored security cameras to identify and respond to suspicious activity.
- Assisted with crowd control during large events held at the facility.
- Monitored premises and recorded activity in daily officer reports.
- Responded to alarms and conducted investigations as required.
- Provided friendly and professional assistance to employees, visitors and customers.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Patrolled crowds during events to preserve order and promote security.
- Maintained high levels of alertness throughout shifts.
- Checked for safety hazards and took corrective action when necessary.
- Completed incident reports to record security or loss prevention incidents.
- Searched bags manually to identify prohibited items and contraband.
Assistant Manager
Sonics Drive In
Brownwood
05.2015 - 08.2019
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated work to staff, setting priorities and goals.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Associate Degree in Nursing - Nursing
Ranger College
Brownwood, TX08-2025
Skills
Clinical documentation and behavioral analysis
- Security protocols and restraint techniques
- Cultural history and policy enforcement
- De-escalation and crisis management
- Physical fitness and relationship management
- Correctional facility procedures and defensive tactics training
- Occupational safety and first aid training
- Armory control and contraband detection
- Stress tolerance and prisoner transport
- Search and seizure procedures and emergency response
- Mental health awareness and safety practices
- Staff management and team collaboration
- Conflict resolution and time management
- Problem solving and self-defense tactics
- Inmate supervision
Languages
English
Professional
Spanish
Limited
Timeline
Senior V Correctional Officer
Texas Juvenile Justice Department Ron Jackson
03.2020 - 08.2024
Assistant Manager
Sonics Drive In
05.2015 - 08.2019
Associate Degree in Nursing - Nursing
Ranger College
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