Miranda Randolph
Hampton,VA
Summary
I am a determined and driven individual, willing to learn new things along the way and always be a helping hand. Highly motivated, seeking a secure position with a company that has value for its customer service and company’s mission. Setting goals that continue to help me achieve better customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Lead Associate
goodwill Central and coastal
hampton, Va
06.2021 - Current
- 1911 Hampton outlet: I help set the floor to keep production flowing throughout the day, cash handling with the registers, preparing the back warehouse for next day production, run forklift operation to maintain production, nightly paperwork, securing deposits.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise.
Assistant manager
Goodwill
westover, Wv
12.2019 - 05.2021
- I would make schedules, put out inventory, hold morning meetings to keep communication going throughout the team, cash handling including counting safe and register drawers for our cashiers, help stage new floors plans and merchandise the store with fresh product
- I also travel to different stores to help cover shifts for other managers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant manager/Lottery attendant
, WV
05.2017 - 11.2019
- I would make schedules, count inventory, count safes, cash in lottery tickets and count out money to customers, clean and organize.
LOGISTICS/MERCHANDISING/BACKROOM TEAM MEMBER/TARGET
UNIONTOWN, PA
11.2013 - 04.2017
- I would help do morning unloading of truck, train new team members on putting away stock, help reset for new seasonal product, reset new floor plans, backstock product in both soft lines and hardlines in the backroom
- If a cashier was needed, I would help when asked.
Education
High school diploma -
Uniontown High School
Skills
- I have been working in customer service for over 8 years now I have experienced many interactions as both employee and a part of different management teams
- I have now maintained a forklift certification through working at the 1911 outlet
- I have experience in both the electric jack and stacker which I maintained while working st Goodwill in West Virginia
- Cash Control
- Operational Efficiency
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- Product Selection
- Register Operations
- Merchandise Recommendations
- Adaptable and Flexible
- Customer Satisfaction
- Operating Procedures
- Store Policies and Procedures
- Security Practices
- Locating Merchandise
- Customer Needs Assessments
- Flexible Hours
Certification
- Certified Forklift Operator, 1911 Hampton Goodwill Outlet - December 2021
- Electric Pallet Jack Training - December 2019
- Electric Stacker Training - January 2020
Timeline
Retail Lead Associate
goodwill Central and coastal
06.2021 - Current
Assistant manager
Goodwill
12.2019 - 05.2021
Assistant manager/Lottery attendant
05.2017 - 11.2019
LOGISTICS/MERCHANDISING/BACKROOM TEAM MEMBER/TARGET
11.2013 - 04.2017
High school diploma -
Uniontown High School