Miranda Randolph
Lexington Park,MD
Summary
Motivated professional with a strong commitment to continuous learning and skill development. Holds an Associate's Degree in General Studies and a Bachelor's Degree in Human Resource Management, achieving a GPA of 3.941 and graduating Magna Cum Laude. Recognized on the Dean's List throughout academic career, demonstrating consistent excellence and dedication.
Overview
10
10
years of professional experience
Work History
Background Investigator
Peraton
Remote, MD
05.2024 - Current
- Conducted comprehensive background checks on candidates to ensure eligibility for security clearances.
- Reviewed criminal histories and employment records to ensure accuracy and relevance for decision-making.
- Collected and analyzed diverse information to evaluate applicant integrity and trustworthiness.
- Prepared detailed reports summarizing findings from investigations.
- Maintained confidentiality of sensitive information throughout the investigation process.
- Contacted references by phone and in person to validate information.
- Organized and maintained detailed case files for all investigations conducted.
- Maintained and surpassed investigator's required metrics.
- Ensured that cases were completed in a timely manner to ensure meeting clients' deadlines.
Parts Department Manager
Leonardtown Ford
Leonardtown, Maryland
03.2022 - 05.2024
- Oversaw daily operations of parts department, optimizing workflow and organization to support service delivery.
- Streamlined inventory management processes to maintain optimal stock levels.
- Managed claims processing for Ford warranty, ensuring accuracy and compliance with company standards.
- Coordinated with vendors to ensure timely deliveries and supply chain efficiency.
- Handled personnel management and inquiries for commercial, shop, and retail business, facilitating effective communication and resolution.
- Trained staff on customer service best practices and product knowledge.
- Collaborated with cross-functional teams to address warranty-related concerns promptly.
- Assisted with daily tasks in Service department to ensure smooth operations.
- Handled HR operations with Parts and Service department, including payroll.
Lead Parts Counter Person
Leonardtown Ford
Leonardtown, Maryland
05.2017 - 03.2022
- Handled parts inquiries for shop, commercial, and retail customers, managed warranty claims, stocked inventory, and oversaw shipping and receiving.
- Guided customers in parts inquiries and product selection to enhance satisfaction.
- Processed customer orders accurately using dealership management software.
- Coordinated with service department to ensure timely fulfillment of repair parts requests.
- Trained new staff on parts counter procedures and customer service standards.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
Front Desk Receptionist
Leonardtown Ford
07.2016 - 05.2017
- Operated as lead receptionist, managing phone calls, cashiering for service and sales, scheduling appointments, posting invoices, entering new vehicles, receipting payments, filing titles, and processing deposits.
- Welcomed customers and visitors at the front desk, providing assistance and information.
- Operated multi-line phone system to efficiently connect callers with the correct departments.
- Maintained organized front desk area, ensuring a welcoming environment.
- Assisted in handling customer complaints, escalating issues when necessary.
- Handled incoming calls by directing them to relevant personnel and documenting messages accurately.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Bachelor's Degree - Human Resources Management
University of Maryland Global Campus
Remote 08-2022
Associate's Degree - Criminal Justice and Corrections
College of Southern Maryland
Prince Frederick, MD01-2015
Skills
- Background investigations
- Investigative reporting
- Attention to detail
- Process optimization
- Time management
- Effective communication
- Talent acquisition
- Data entry
Honors & Awards
Dean's List - University of Maryland Global Campus; Named to Dean's List for entirety of school career at UMGC.
Completion of degree GPA 3.941.
Magna Cum Laude Honors - University of Maryland Global Campus.
Member of the National Society of Leadership and Success.
Timeline
Background Investigator
Peraton
05.2024 - Current
Parts Department Manager
Leonardtown Ford
03.2022 - 05.2024
Lead Parts Counter Person
Leonardtown Ford
05.2017 - 03.2022
Front Desk Receptionist
Leonardtown Ford
07.2016 - 05.2017
Bachelor's Degree - Human Resources Management
University of Maryland Global Campus
Associate's Degree - Criminal Justice and Corrections
College of Southern Maryland