Miranda Read
Las Cruces,NM
Summary
Dedicated front desk agent with strong customer service and problem-solving skills. Experienced in managing guest inquiries and ensuring satisfaction in a fast-paced hospitality environment.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Super 8 Hotel
Las Cruces, NM
05.2026 - Current
- Managed check-in and check-out processes, maintaining efficiency during peak hours.
- Greeted and assisted guests, ensuring a welcoming atmosphere and positive first impression.
- Handled guest complaints with professionalism, striving for quick resolutions to enhance satisfaction.
- Answered phone inquiries, providing information on hotel services and local attractions.
- Collaborated with housekeeping to ensure room readiness and quality standards were met.
- Collected room deposits, fees, and payments.
Stage Hand
El Paso Production Staffing Services
El Paso, TX
06.2017 - Current
- Operated rigging systems and lighting equipment to support production needs.
- Collaborated with crew members to troubleshoot technical issues during live performances.
- Maintained safety protocols while handling heavy machinery and equipment on-site.
- Set up and dismantled stage equipment for various events, ensuring efficient workflow.
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
Server/bartender/FOH Shift Lead
Zeffiros Pizzeria
Las Cruces, NM
03.2022 - 12.2025
- Trained new staff on menu items and service protocols to enhance team efficiency and guest satisfaction.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to synchronize food and drink orders, enhancing overall operational efficiency in service delivery.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Trained new employees on service standards, menu knowledge, and POS system functionality.
Education
High School Diploma -
Las Cruces High School
Las Cruces05-2016
The Arts & Science of Esthiology - Esthetics
Aveda Institute
Albuquerque, NM03-2017
Skills
- Hospitality services
- Guest relations
- Customer service
- Payment processing
- Guest accommodations
- Problem-solving skills
- Time management
- Effective communication
Timeline
Front Desk Agent
Super 8 Hotel
05.2026 - Current
Server/bartender/FOH Shift Lead
Zeffiros Pizzeria
03.2022 - 12.2025
Stage Hand
El Paso Production Staffing Services
06.2017 - Current
The Arts & Science of Esthiology - Esthetics
Aveda Institute
High School Diploma -
Las Cruces High School