Miranda Ricks
Meridian,MS
Summary
Experienced Revenue Cycle Manager with the proven ability to lead a high volume productivity team to success. Possessing exceptional work ethic and desire to get the task at hand completed. Excelling in communication efforts with internal and external clients, problem-solving and seamless collaboration for effective management of a large organizational team.
Overview
3
3
years of professional experience
Work History
Revenue Cycle Manager
Vital Care Infusion Services
Meridian, MS
11.2022 - Current
- Managed a fully remote team of 37 intake specialists, 4 intake leads, and 2 intake supervisors.
- Went through the hiring process of adding two Intake Supervisors that best fit and aligned with Vital Care processes, as well as adding one new Intake Lead for overseeing Under Our Watch franchises across the network for a smooth transition for each new franchise.
- Provided constructive feedback to those internal applicants who did not get the position, so that they are able to utilize this as they grow in their careers at Vital Care.
- I trained both of my Intake Supervisors to be able to run the Intake Team alike for ease of transition if one was out.
- Continuous and daily interaction with all people on the intake team to create a safe and productive working environment.
- Provided many franchises direct access to me if I was ever needed. I always make myself available for communication efforts.
- Created a Payer Information Bank that is being utilized and contributed to daily, so that all information needed by intake and others is available to them in one area.
- Research daily issues that come up to provide a solution, as well as identify issues before they take place in an active environment.
- Removed region-based work among the intake team, as we hired more intake specialists, which allowed us to transition the intake referral process into state-based alignment for a better learning experience and a tailored referral process for our franchises.
- Continued with an open-door policy for all of my teams to maintain consistency and trust.
- Maintained trustworthy working relationships with our franchise partners.
- Mentored supervisors to build confidence in their everyday tasks, teaching them to manage the groups of people that they oversaw. Always available to their needs.
- Even as a manager, I delegated work throughout the team to ensure productivity and franchise needs were met.
- Started weekly meetings with my leads and their teams to address concerns and provide updates for each region.
- Hosted monthly intake meetings with the full team to provide updates and feedback in all aspects, whether it be payer-based, internal updates, feedback from other departments, or franchises.
- Completed annual reviews for all intake specialists and leads, with the help of the supervisors. I also completed the Supervisor Annual reviews as well.
- Worked well with all departments across the company and maintained good working relationships for the success of everyone, internal and external.
- Speak in all teams meeting to provide updates on the Intake team at Vital Care.
- Run the Annual Reverifications for Intake each year. The Intake Team reverified 17,000 patients this year and completed this in a record time of three weeks from January 1, 2025. Which beat our personal goal.
- I often provide opinions and suggestions on ways to make the Intake Team run more smoothly. My latest suggestion was the Reverification portal, which I am hoping to see in 2026 for an optimal experience and quicker reverification turnover for each new year to come.
Intake Supervisor
Vital Care Infusion Services
Meridian, MS
12.2021 - 11.2022
- Supervised a team of over 60 employees on both the Intake and Authorization teams, all while transitioning to a fully remote team over several months toward the end of my supervisor position.
- Completed timecards bi-weekly, as well as kept up with time-off requests, making sure that we had coverage each day to refrain from interrupting business.
- I completed annual reviews each year thoroughly, making sure I was able to address all items throughout the year consistently and appropriately for each specialist.
- Completed a 1:1 session for understanding processes, as well as to ensure that the intake specialist, authorization specialist, and leads felt supported. Providing guidance and resources for utilization.
- Created a region-based working environment for the ease of payer and state knowledge, to set better expectations for productivity for each team. Essentially, removing small group-based efforts for more coverage to better support our franchise pharmacies and their patients.
- Provide feedback, both constructive criticism and praise when needed, on the efforts of each specialist and their performance.
- Personable supervisor, with an open-door policy, even while transitioning to a hybrid role as both teams transitioned to fully remote positions.
- I went through the hiring process and selected three leads for each region on the Intake/Authorization team, all of whom are still employed in their roles today at Vital Care.
- Obtained excellent working relationships with both internal and external clients for togetherness.
- I interacted with insurance companies when items were escalated to me for review, and there was no outcome at levels prior to me.
- Provided personalized shadowing sessions with the intake specialist on items identified as needing additional training to better provide feedback where needed, and future successes.
- I coached the team leads and helped them become more comfortable addressing situations that may initially be uncomfortable for them.
- Monitored site referrals and authorization productivity for each individual specialist, as well as the group as a whole. Monitored intake referral queues and authorization queues for issues and movement.
Education
Associate of Applied Science - Marketing Management
Meridian Community College
Mississippi05-2015
Skills
- Performance monitoring
- Process improvement
- Mentorship
- Effective communication
- Employee training
- Team building
- Planning and coordination
- Staff management
Timeline
Revenue Cycle Manager
Vital Care Infusion Services
11.2022 - Current
Intake Supervisor
Vital Care Infusion Services
12.2021 - 11.2022
Associate of Applied Science - Marketing Management
Meridian Community College
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