Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Riddle

Spartanburg

Summary

Dynamic customer service professional with extensive experience at Sitel and The Home Depot. Proven problem-solver skilled in call center operations and data entry, enhancing customer satisfaction through effective issue resolution. Adept at training teams and fostering collaboration, consistently achieving high levels of client satisfaction and operational efficiency.

Overview

10
10
years of professional experience

Work History

Call Center Representative

Sitel
12.2021 - 11.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cashier

The Home Depot Inc
09.2018 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier Team Lead

Wendys Fast Food
01.2015 - 08.2018
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

Diploma -

Gaffney High School
Gaffney, SC
05.2017

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Resolving issues
  • Call center operations

Timeline

Call Center Representative

Sitel
12.2021 - 11.2024

Cashier

The Home Depot Inc
09.2018 - 03.2020

Cashier Team Lead

Wendys Fast Food
01.2015 - 08.2018

Diploma -

Gaffney High School

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Miranda Riddle