Dedicated professional with experience at Extended Stay America, excelling in housekeeping and teamwork. Proven ability to enhance guest satisfaction through meticulous room preparation and sanitation practices. Recognized for effectively managing inventory and responding to guest needs, ensuring a welcoming atmosphere and maintaining high hygiene standards.
Overview
5
5
years of professional experience
Work History
Room Attendant
Extended Stay America
06.2022 - 11.2024
Maintained cleanliness and organization of guest rooms to enhance visitor satisfaction.
Assisted in inventory management of cleaning supplies and amenities for efficient operations.
Collaborated with team members to uphold high standards of hygiene and safety protocols.
Responded promptly to guest requests and inquiries, ensuring a pleasant stay experience.
Restaurant Hostess
Bonefish Grill Restaurants
10.2019 - 11.2022
Greeted and seated guests promptly, ensuring a welcoming atmosphere.
Managed reservation system to optimize table turnover and guest satisfaction.
Prepared dining room for service by cleaning , organizing tables and placing table settings.
Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Collected information from arriving customers to seat groups or place them on waitlist.
Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.