Miranda Runser
Oklahoma City,OK
Summary
Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
Overview
2
2
years of professional experience
Work History
Help Desk Technician
Claims Management Resources, CMR
01.2023 - Current
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Utilized Jira ticket system to manage and process support actions and requests.
- Project Coordination.
Sales Associate
Oncue Express
05.2022 - 05.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - IT Professional
Grow With Google
Oklahoma City, OK11-2022
Skills
- End User Support
- Time Management
- Technical Documentation
- Incident Management and Response
- Support Ticket System Management
- Communication Skills
- Customer Service Skills
- Attention to Detail
Timeline
Help Desk Technician
Claims Management Resources, CMR
01.2023 - Current
Sales Associate
Oncue Express
05.2022 - 05.2022
No Degree - IT Professional
Grow With Google
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