Miranda Sepulveda
San Jose,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated individual with hardworking, passionate and resourceful approach.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Champs Sports
06.2020 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sales Lead
Shoe Palace
01.2023 - Current
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Piedmont Hills High School
San Jose, CA05.2020
Associate of Science -
San Jose City College
San Jose, CA05.2022
Bachelor of Science - Justice Studies - Criminology
San Jose State University
San Jose, CA05.2024
Skills
- Customer Service
- Educational Strategies
- Safety Behaviors
- Communications Strategies
- Listening skills
- Multi-Tasking Skill
- Role Modeling
- Safe Work Practices
- Product Knowledge
- Team Leadership
- Maintaining Clean Work Areas
- Workplace Safety
Timeline
Sales Lead
Shoe Palace
01.2023 - Current
Retail Sales Associate
Champs Sports
06.2020 - 08.2021
High School Diploma -
Piedmont Hills High School
Associate of Science -
San Jose City College
Bachelor of Science - Justice Studies - Criminology
San Jose State University