Miranda Serna
Greeley,CO
Summary
Dedicated and detail-oriented security professional with a strong focus on safeguarding individuals and facilities. Shows quick response and appropriate action in criminal incidents, fires, and medical emergencies. Maintains constant vigilance and attentiveness for the highest safety level. Proactively identifies and effectively diffuses potential issues with a sharp eye for detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Supervisor Fill In
HSS Security
11.2023 - Current
- Screened vendors and contractors before granting access to restricted areas within mall.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Master Security Officer
HSS Security
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Armed Security Officer
Invicta Security
09.2023 - 02.2024
- Completed full building and grounds patrols every 15 minutes to spot and investigate concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Youth Correctional Officer
Department of Human Services
09.2022 - 09.2023
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Made rounds at specified intervals and conducted head counts and roll calls.
Loan officer
One Main Financial Group
10.2021 - 12.2022
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Senior Credit Specialist
First National Bank of Omaha
02.2020 - 09.2020
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Business development representative
Weld County Garage Buick GMC
11.2019 - 01.2020
- Brought in new accounts through successful networking strategies and promotional approaches.
- Networked among local business and community organizations to develop leads and generate business.
- Expanded business through effective network development, identifying new, and prospective clients.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Title Document Processing
Statefarm Insurance Corporate
08.2018 - 09.2019
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Contacted colorado Motor Vehicle Department to determine status of pending titles.
Administrative Assistant
Farmers Insurance - Katie Gale
10.2017 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
GED -
Summit View
Greeley, CO05.2015
Skills
- Conflict Resolution
- Access Control
- Personnel screening
- Staff Management
- Arrest procedures
- Threat Management
- Conflict de-escalation
- Incident Reporting
- Crisis Management
- Report Writing
Accomplishments
MSO Certified
Armed Guard License
Certification
- Notary Public
- NMLS
- Guard Card
Timeline
Security Supervisor Fill In
HSS Security
11.2023 - Current
Armed Security Officer
Invicta Security
09.2023 - 02.2024
Youth Correctional Officer
Department of Human Services
09.2022 - 09.2023
Master Security Officer
HSS Security
06.2022 - Current
Loan officer
One Main Financial Group
10.2021 - 12.2022
Senior Credit Specialist
First National Bank of Omaha
02.2020 - 09.2020
Business development representative
Weld County Garage Buick GMC
11.2019 - 01.2020
Title Document Processing
Statefarm Insurance Corporate
08.2018 - 09.2019
Administrative Assistant
Farmers Insurance - Katie Gale
10.2017 - 07.2018
GED -
Summit View
- Notary Public
- NMLS
- Guard Card
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