Miranda Shaltry
Midland Country Club
Midland,MI
8
years of professional experience
Dedicated professional with proven skills in crisis intervention, behavior management, and multicultural competence. Committed to fostering positive environments and enhancing participant engagement through effective communication and teamwork.
Work History
Banquet Server
4 Months- Delivered exceptional service during banquets, ensuring guest satisfaction and timely meal presentation.
- Assisted in setup and teardown of banquet events, maintaining organization and cleanliness throughout.
- Managed table settings, adhering to club standards for presentation and arrangement.
- Adapted quickly to changing circumstances, providing support during high-pressure event situations.
- Collaborated with team members to optimize workflow and enhance overall dining experience.
Youth Specialist
1 Year 9 Months- Facilitated daily group activities to promote social skills and teamwork among participants.
- Collaborated with multidisciplinary teams to assess and monitor youth progress effectively.
- Implemented behavior management strategies, fostering a positive environment for personal growth.
- Trained new staff on program protocols, ensuring consistent support for all participants.
- Advocated for youth needs within the organization, driving improvements in service delivery standards.
- Created systems of organization in the house, improving communication between shifts and providing stability.
Front Desk Agent
1 Year 1 Month- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Addressed guest inquiries and resolved issues to enhance satisfaction and loyalty.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Collaborated with housekeeping to ensure timely room readiness and cleanliness standards were met.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Crew President
2 Years 9 Months- Led team of fellow students to create and manage events, fostering community engagement on campus.
- Achieved under-budget and on-time project management to fulfill project goals and optimize performance.
- Communicated between student body, faculty, upper management, and event planners effectively and reliably.
- Hired, managed, and trained student workers effectively.
Resident Assistant
3 Years 9 Months- Facilitated community-building events to enhance student engagement and foster a supportive living environment.
- Provided guidance and mentorship to new residents, promoting integration into campus life.
- Coordinated educational programs that addressed personal development and wellness topics for residents.
- Developed and implemented conflict resolution strategies to address resident concerns effectively.
- Responded to emergencies, issues, and conflicts calmly and efficiently.
Youth Mentor Volunteer
4 Years- Mentored youth in personal development and goal setting to enhance life skills.
- Led group discussions fostering a safe environment for sharing experiences and challenges.
- Established rapport with diverse groups of youths, understanding individual needs and adapting mentoring approach accordingly.
- Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
- Honored confidentiality agreements while maintaining open lines of communication with program coordinators regarding any concerns about mentee welfare or safety issues.
Education
Bachelor of Arts - Psychology/Counseling
Skills
Activity planning
Teamwork and collaboration
Excellent communication
Active listening
Behavior management
Crisis intervention
Youth advocacy
Multicultural competence
Timeline
Banquet Server
Midland Country Club
04.2026 - CurrentRead More
Youth Specialist
Eagle Village
07.2024 - 04.2026Read More
Front Desk Agent
Courtyard by Marriott East Lansing/Okemos
05.2023 - 06.2024Read More
Crew President
Great Lakes Christian College
08.2021 - 05.2024Read More
Resident Assistant
Great Lakes Christian College
08.2020 - 05.2024Read More
Youth Mentor Volunteer
Campus Life
08.2018 - 08.2022Read More
Great Lakes Christian College
Bachelor of Arts from Psychology/Counseling
Read More