Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
MIRANDA SMITH

MIRANDA SMITH

Stafford,TX

Summary

Effectively manage personnel and business operations to handle demanding area needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. I am seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Cafe Manger

Houston ISD
Houston, Texas
07.2017 - 03.2022
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Trained new cafe workers in sales, customer service and safety.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Reviewed and approved employee schedules and timesheets.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Set schedules for 15 staff by planning and designating shifts and hours.

Shift Manger

Wal-Mart Supercenter
Stafford, TX
04.2014 - 05.2016
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

Lead Pawnbroker

Cash America
Shreveport, LA
10.2008 - 04.2012
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Made loans on 20 items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Prepared all paperwork, checked identifying information and documented transactions.
  • Assessed quality and value of incoming items and offered customers loans.
  • Organized stock overflow room and moved stock to show room when space was available.
  • Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Educated customers and loan applicants about property values using database to demonstrate variances.

Education

Bachelor of Science -

University of Phoenix
Tempe, AZ
01.2024

High School Diploma -

Gunderson High School
San Jose, CA
06.2003

Skills

  • Quality Assurance
  • Teamwork and Collaboration
  • Kitchen Safety Standards
  • Bagging Expertise
  • Time Management
  • POS Systems
  • Customer Service
  • Verbal and Written Communication
  • Employee Training and Supervision
  • Issue Resolution
  • Customer Relations
  • Temperature Monitoring
  • Nutritional Education

Timeline

Cafe Manger

Houston ISD
07.2017 - 03.2022

Shift Manger

Wal-Mart Supercenter
04.2014 - 05.2016

Lead Pawnbroker

Cash America
10.2008 - 04.2012

Bachelor of Science -

University of Phoenix

High School Diploma -

Gunderson High School

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MIRANDA SMITH