Miranda Stevens
Hemlock
Summary
Dynamic leader with a track record of successful team building and effective sales strategy development. Expertise in enhancing performance and managing inventory, resulting in substantial sales growth and improved operational efficiency.
Overview
20
20
years of professional experience
Work History
General Manager
Verizon Wireless
12.2017 - Current
- Developed and mentored team through sales training to achieve top territory results.
- Identified continuous improvement opportunities that enhanced team performance.
- Oversaw inventory management processes to ensure accuracy and reduce losses.
Assistant Manager
Verizon Wireless
06.2014 - 12.2017
- Identified selling gaps, developed targeted plans that exceeded sales targets.
- Ensured effective store merchandising and security measures, enhancing customer engagement and safety.
- Motivated team through ongoing training and mentoring, improving customer satisfaction and service quality.
Specialist
Verizon Wireless
10.2011 - 06.2014
- Exceeded monthly commission targets by applying behavioral-based sales skills to engage customers effectively.
- Demonstrated product features and functionality to customers, expertly addressing inquiries to enhance understanding.
- Collaborated with specialists to improve customer experience and contribute to increased sales.
Loan Service Representative
United Financial Credit Union
03.2009 - 10.2011
- Processed loan applications efficiently for various financial products.
- Processed loan applications, engaging with clients to determine approval or denial status and enhance customer experience.
- Assisted members with inquiries regarding loan eligibility and terms.
- Reviewed documentation for accuracy and completeness before approval.
- Ensured accuracy in paperwork completion and filing, upholding compliance standards and reducing risk of errors.
Teller
United Financial Credit Union
02.2006 - 03.2009
- Processed customer transactions at point of sale, ensuring accuracy and efficiency. efficiently and accurately.
- Managed cash drawer and balanced daily transactions consistently.
- Assisted members with account inquiries and service requests.
- Provided financial transaction management and product promotion services to clients.
Education
Master of Science - Human Resource Administration
Central Michigan University
Michigan01-2017
BBA - Business Administration & Marketing
Northwood University
Michigan01-2011
Skills
- Sales performance optimization
- Sales performance analysis
- Sales forecasting
- Inventory management
- Performance improvement
- Team building and leadership
- Customer relationship management
Timeline
General Manager
Verizon Wireless
12.2017 - Current
Assistant Manager
Verizon Wireless
06.2014 - 12.2017
Specialist
Verizon Wireless
10.2011 - 06.2014
Loan Service Representative
United Financial Credit Union
03.2009 - 10.2011
Teller
United Financial Credit Union
02.2006 - 03.2009
Master of Science - Human Resource Administration
Central Michigan University
BBA - Business Administration & Marketing
Northwood University