Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MIRANDA STURDIVANT

NORMAL,Illinois

Summary

Dynamic professional with strong organizational and time management skills, experienced in enhancing customer satisfaction at CVS Pharmacy. Proven ability to streamline operations and resolve conflicts, fostering a productive environment. Adept at data entry and office management, ensuring accurate records and efficient workflows. Committed to delivering exceptional service and improving team performance.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Receptionist

Park District
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Unloader

UPS Shipment
  • Assisted other team members in navigating large loads.
  • Unloaded packages with care and placed in proper staging area.
  • Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
  • Loaded packages onto pallets and into staging areas as directed.

Supervisor

Coffee Beanery
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.

Supervisor

CVS Pharmacy
10.2006 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Psychology

East-West University
Chicago, IL

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Office management

Certification

Electric pallet jack

Timeline

Supervisor

CVS Pharmacy
10.2006 - Current

Receptionist

Park District

Unloader

UPS Shipment

Supervisor

Coffee Beanery

Psychology

East-West University

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MIRANDA STURDIVANT