Miranda Swan
Lonsdale,MN
Summary
With over 10 years of experience in customer service, this courteous and customer service possesses a sound knowledge of effective customer service strategies. Known for a collaborative and friendly approach, excels in training staff and establishing rapport with clients. Going the extra mile to ensure customer satisfaction is second nature. Exceptional communication and computer abilities. Previous role as an efficient Office Intern honed customer service, clerical, and inventory management skills. Diligent and self-directed individual enthusiastic about working in a dynamic environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service
Caribou Coffee
05.2014 - Current
- Provided exceptional customer service to patrons and communicated professionally.
- Answered client queries and complaints to provide strong customer service.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Teacher
Memory And Milestone
06.2016 - 09.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Graded and evaluated student assignments, papers, and course work.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Shifted between formal and informal methods of teaching to keep students engaged.
Food Service Manager
Tri City United School
08.2012 - 05.2016
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
Education
Bachelor of Science - Early Childhood Education
Grand Canyon University
Phoenix, AZ10.2019
High School Diploma -
North Butler High School
Greene, IA05.2008
Skills
- Customer service focus
- Customer service orientation
- Customer service improvement
- Client Relations and Customer Service
- Customer service and care
- Provided excellent customer service by addressing inquiries regarding meat selection, preparation, and storage recommendations
- Effective customer service
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
- Licensed [Birth-3rd grade] - [Minnestoa]
Timeline
Teacher
Memory And Milestone
06.2016 - 09.2018
Customer Service
Caribou Coffee
05.2014 - Current
Food Service Manager
Tri City United School
08.2012 - 05.2016
Bachelor of Science - Early Childhood Education
Grand Canyon University
High School Diploma -
North Butler High School