Miranda Valdez
Plano,TX
Summary
To obtain a job where I can use my skills and knowledge to see growth in the company and in myself. Somewhere I can use my current skills and continue to learn more each day from co-workers and the company in general. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 3 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician & Front Desk
Prestige ER
Plano, TX
01.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Patient Access Representative
Legacy ER
Frisco, TX
01.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
ER Registrar and Tech
Frisco ER
Frisco, TX
10.2023 - 01.2024
- Greeted patients, registered patients, data entry, filed documents, quality control, audited cash box, collected payments, answered calls, faxed medical records
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
ER Registration
Medical City Denton
Denton, TX
12.2022 - 12.2023
- Greeted patients, verified demographics and insurance plans, collected co-pays or full payments, translated for doctors or nurses, answered calls, registered incoming direct admits or traumas, registered or updated information for patients
ER Registration
ER of Texas
Little Elm, TX
02.2022 - 12.2022
- Greeted patients, verified demographics and insurance plans, collected co-pays or full payments, translated for doctors or nurses, answered calls, registered incoming direct admits or traumas, registered or updated information for patients
ER Registration and Tech
Frontline ER
Dallas, TX
06.2021 - 05.2022
- Greeted patients, registered patients, data entry, filed documents, quality control, audited cash box, collected payments, answered calls, faxed medical records
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Education
High School Diploma -
El Camino Real Continuation High School
Placentia, CASkills
- Bilingual fluent in English and Spanish
- Computer classes taken in high school
- Leadership skills with people practiced at current job and church
- Good communication skills also practiced at church and current job
- Customer service
- Motivation and goals not only for myself but for the company
- Always putting the customer first but having use of judgment to always make the right decision
- Handling situations in a professional manner
- Outgoing and positive energy
- Flexible to trying new things out
- Self motivated
- Prioritization
- Vital signs monitoring
- Patient Observation
- Specimen Collection
- Patient Services
- Emergency Response
- Data Collection
- Medical Laboratory Procedures
References
- Caitlyn Padilla, (714) 613-2435, Co-worker at T.J. Maxx
- Siera Kiplinger, (214) 517-3221, Co-worker at Medical City Denton ER
- Renae Rodriguez, (979) 219-5255, Co-worker at Frontline ER
- Whitney Verduin, (940) 453-1629, Co-worker at Medical City Denton ER
- Stephanie Zaragoza, (714) 801-4614, Supervisor at V.R.I America's Resort
Certification
- Basic Life Support Certification (BLS)
Timeline
Patient Care Technician & Front Desk
Prestige ER
01.2024 - Current
Patient Access Representative
Legacy ER
01.2024 - Current
ER Registrar and Tech
Frisco ER
10.2023 - 01.2024
ER Registration
Medical City Denton
12.2022 - 12.2023
ER Registration
ER of Texas
02.2022 - 12.2022
ER Registration and Tech
Frontline ER
06.2021 - 05.2022
High School Diploma -
El Camino Real Continuation High School