Sarai Sandoval
Shelton,WA
Summary
Compassionate and highly organized Patient Care Coordinator with 5 years of customer service and 4 years of patient experience ensuring seamless patient experiences from scheduling to follow-up care. Skilled in coordinating between patients, providers, and insurance companies to streamline communication and improve service quality. Adept at handling patient records, verifying insurance, and managing high-volume calls with professionalism and empathy. Committed to delivering exceptional patient support while maintaining HIPAA compliance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator - Front Desk Lead
Providence Medical Group
Olympia, WA
01.2023 - Current
- Experience in coaching and mentoring staff members.
- Recruiting and building a cohesive team.
- Communicating with the supervisor to discuss team building plans.
- Coordinate and delegating staff members with tasks.
- Adapting to growth and influencing positive outcomes.
- Working with a variety of personalities, being self aware and using different approaches with different preferences.
- Moved from the front desk lead to work closely with providers to help with care gaps goals and manage their schedules.
- Handling documents, faxing, obtaining medical records, and scanning records.
Patient Service Specialist
Providence medical Group
Olympia, WA
01.2021 - 01.2023
- Followed document protocols to safeguard confidentiality of patient records.
- Offer simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various department staff.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Organized patient records and database to facilitate information storage and retrieval.
Customer Service Representative
Fred Meyers
Shelton, WA
01.2016 - 01.2021
- Maintained customer satisfaction with forward thinking strategies, focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Promoted available product and services to customers during service, account management and order calls.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Surpassed sales goals through implementation of effective marketing strategies.
- Described product highlights and benefits to help guide purchasing decisions.
- Verified accuracy of order while meeting strict deadlines of producing completed product.
Education
AA - pre-nursing/Arts
South Puget Sound Community College
Olympia, WA03.2022
Diploma - undefined
Choice High School
Shelton, WA03.2015
Skills
- Office Administration
- Staff Training & Supervision
- Medical Scheduling & Records
- Bilingual (English/Spanish)
- HIPAA Compliance
- Patient & Customer Relations
- Document Management
- Call Handling & Routing
Languages
Spanish
Timeline
Patient Care Coordinator - Front Desk Lead
Providence Medical Group
01.2023 - Current
Patient Service Specialist
Providence medical Group
01.2021 - 01.2023
Customer Service Representative
Fred Meyers
01.2016 - 01.2021
AA - pre-nursing/Arts
South Puget Sound Community College
Diploma - undefined
Choice High School