Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shanza Ahmed

Westbury,New York

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

3
3
years of professional experience

Work History

Front Desk/Lead Patient Care Coordinator

The Smilist, Dr. Ross Bederman
East Meadow, New York
07.2023 - 01.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow in dentrix software.
  • Coordinated with insurance companies for accurate billing and claim processing.

Pharmacy Technician

Crescent Pharmacy
Valley Stream, New York
06.2021 - 08.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Some College (No Degree) - Biology & Medicine, Society And Technology

SUNY Stony Brook
Stony Brook, NY
05-2026

High School Diploma -

W Tresper Clarke High School
Westbury, NY
06-2022

Skills

  • Critical Thinking Skills
  • HIPAA Compliance
  • Appointment Scheduling
  • Organizational Skills
  • Knowledge in Dentrix and Word Document
  • Typing Skills
  • Quick Learner
  • Listening Skills

Languages

English
Native/ Bilingual
Urdu
Limited

Timeline

Front Desk/Lead Patient Care Coordinator

The Smilist, Dr. Ross Bederman
07.2023 - 01.2024

Pharmacy Technician

Crescent Pharmacy
06.2021 - 08.2021

Some College (No Degree) - Biology & Medicine, Society And Technology

SUNY Stony Brook

High School Diploma -

W Tresper Clarke High School

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Shanza Ahmed