Kimberly Mejia
Bronx
Summary
Dedicated Coordinator recognized for delivering high productivity and efficient task management. Proficient in client check-in procedures, medical billing software, and scheduling systems, with a strong emphasis on enhancing client satisfaction. Demonstrates excellent communication, time management, and problem-solving skills to support team efficiency. Aiming to leverage expertise in a challenging role that fosters growth and innovation.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Front Desk Patient Coordinator
Maternal Fetal Medicine Associates
New York
04.2024 - Current
- Greeted patients and visitors upon arrival, ensuring they were made to feel welcome.
- Assisted with patient check-in, verifying insurance information and collecting co-pays.
- Answered incoming calls in a professional manner, routing them to the appropriate department or personnel when necessary.
- Prepared charts for upcoming appointments and retrieved charts for current visits.
- Processed payments from patients via cash, check or credit card transactions.
- Performed basic administrative duties such as copying documents, faxing forms and preparing letters.
- Managed multiple tasks simultaneously while providing excellent customer service at all times.
- Ensured HIPAA compliance by protecting patient privacy rights through proper handling of confidential information.
- Provided administrative support for patient care staff.
Front Desk Agent
The LaGuardia Plaza Hotel.
New York
05.2022 - 01.2023
- Delivering excellent customer service that ensures ongoing sales and high levels of customer satisfaction
- Assist in assuring that the product presentation area is clean and organized
- Operating cash registers
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Supervised daily operations of hotel front desk in absence of manager.
- Handled payment processing and provided customers with receipts and proper bills and change.
PBX Operator
The LaGuardia Plaza Hotel
New York
05.2022 - 01.2023
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Provided training and coaching to new PBX operators.
- Took messages from callers and accurately relayed details to intended staff.
- Completed connections between callers, departments and professionals.
- Handled incoming and outgoing calls according to standard operating procedures.
- Placed equipment, supplies or catering orders for meetings.
- Operated telephone switchboard of 30 employees and routed calls to correct destination.
- Logged in Guest mail delivered and received.
- Giving Exceptional Service to the clients and guest making sure everything is up to their liking.
Club Volleyball Coach
Legacy Volleyball Club
Bronx
11.2018 - 03.2020
- Coached individuals between ages of 10 and 16 on volleyball techniques.
- Showed athletes proper methods for spiking and serving ball to avoid injuries.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
- Executed consistent program of stretching and conditioning, which helped to reduce number of injuries for players.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Worked with boosters, parents and school administrators to handle support functions.
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
- Observed key players and reported back to support recruitment.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Managed program budget, checking funds remaining, spending and money raised.
- Planned strategies and selected optimal team lineups to execute game plans.
Education
Associates - Theater
Borough Of Manhattan Community College
New York, NYSkills
- Outgoing personality
- Excellent communication skills
- Strategic planning
- Analytical Problem Solving
- Empathetic Communication
- Customer- and service-oriented
- Microsoft Office Suite Experience
- Expertise in Google Workspace Tools
- Data Visualization Skills
- Scheduling
- Adept at Using Outlook and Opera Software
- Experience with ECW Software
- Appointment scheduling
- Multitasking
- Client Support
- Critical thinking skills
Languages
3,3
Timeline
Front Desk Patient Coordinator
Maternal Fetal Medicine Associates
04.2024 - Current
Front Desk Agent
The LaGuardia Plaza Hotel.
05.2022 - 01.2023
PBX Operator
The LaGuardia Plaza Hotel
05.2022 - 01.2023
Club Volleyball Coach
Legacy Volleyball Club
11.2018 - 03.2020
Associates - Theater
Borough Of Manhattan Community College