Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Vose

Lenexa,KS

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and a passion to excel. Shines at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Unmatched work ethic

Overview

9
9
years of professional experience

Work History

Dasher

DoorDash
02.2023 - Current
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained 5/5 rating for customer service
  • Met promised delivery times 93% of the time, with over 1000 completed deliveries
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Technical Support Liaison

Assurant
02.2022 - 12.2022
  • Integrated a streamlined process to improve partnership with sales and product services
  • Cultivated memorable customer experience levels between Assurant and T-Mobile
  • Resolved technical hardware and software issues by diligently working with customers.
  • Solved conflicts and addressed issues that occurred between other entities and business.

Store Manager

Sprint/Tmobile
09.2015 - 02.2022
  • Produced high audit standards in merchandising, security, and visual presentation
  • Compiled a strong, resilient team by identifying and onboarding highly qualified candidates
  • Became a recognized leader for a top 100 flagship store in the nation ranked 7th for overall traffic
  • Revamped a customer account analysis process to drive performance to 200% year over year.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

District Training Program

Sprint
01.2015 - 09.2015
  • Developed a training program to prepare customer service focused sales experts for a competitive industry
  • Facilitated peers and trainees transitioning into a live retail environment.
  • Analyzed problems and worked with teams to develop solutions.

Education

General Accounting/Business -

Johnson County Community College
Overland Park, Kansas

Skills

  • Simplify complex situations
  • Team development
  • Analytical thinking
  • Multitasking
  • Organized
  • Customer Communication
  • Time Management
  • Quick Learner

Timeline

Dasher

DoorDash
02.2023 - Current

Technical Support Liaison

Assurant
02.2022 - 12.2022

Store Manager

Sprint/Tmobile
09.2015 - 02.2022

District Training Program

Sprint
01.2015 - 09.2015

General Accounting/Business -

Johnson County Community College

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Miranda Vose