Miranda Walker
Brookhaven,MS
Summary
Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Have made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Lincoln Residential Center
Brookhaven, Ms
05.2021 - 01.2025
- Contacted medical providers on behalf of clients to follow up on appointments.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained clean and well-organized environment for client happiness and safety.
- Facilitated social interactions between participants and their peers in the community.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Contributed to case reviews of client status and progress.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Helped clients get in and out of beds and wheelchairs.
- Tracked and reported clients' progress based on observations and conversations.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Customer Service Representative
Hum
, MS
08.2019 - 01.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Implemented innovative methods for streamlining the customer service process.
- Surpassed sales goals through implementation of successful marketing strategies.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Took special orders in person and over telephone, generating additional revenue every month.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Strengthened customer retention by offering discount options.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Heavy Equipment Operator
Walmart Distribution Center
Brookhaven, Mississippi
07.2019 - 06.2021
- Completed routine inspections on vehicles.
- Adjusted throttles, switches and pedals to operate bulldozers, trench excavators, road graders or backhoes.
- Loaded both raw materials and finished components to support manufacturing and production processes.
- Operated heavy equipment to demolish current structures, remove plants or trees and clear property of debris.
- Drove and maneuvered equipment in successive passes over working areas to remove topsoil, vegetation, or rocks.
- Operated front end loader to move dirt and different base materials.
- Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
- Managed inventory of supplies and equipment necessary for daily operations.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Operated excavators and other construction equipment to properly grade land.
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
- Performed minor service on equipment and referred complicated mechanical issues to appropriate personnel.
- Used hitches to select and fasten bulldozer blades or other attachments to tractors.
- Carried out preventative maintenance on heavy or specialized equipment.
- Accurately estimated material needs based on job specifications provided by supervisor.
- Transported materials from one site to another using off-road vehicles.
- Identified hazardous materials on job sites and took action to mitigate and enhance safety.
- Transported materials around construction sites to work locations.
- Employed heavy equipment operation best practices resulting in minimal complaints or incidents.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
Cook
Sonic Drive Inn
Brookhaven, MS
01.2011 - 02.2017
- Received and stored food and supplies.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Ordered supplies as needed for the kitchen.
- Set up work stations prior to opening to minimize prep time.
- Distributed food to service staff for prompt delivery to customers.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Checked completed orders for correct quantity and quality.
- Monitored stock levels of food items and ordered more when necessary.
- Organized storage areas for efficient usage of space.
- Executed proper techniques when preparing menu item ingredients.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Replenished food items from inventory and rotated ingredients.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Checked quality of food products to meet high standards.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Assistant Manager
Sonic Drive Inn
Brookhaven, Ms
01.2011 - 02.2017
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed business performance data and forecasted business results for upper management.
- Ensured compliance with safety regulations and company policies.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Proposed or approved modifications to project plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
Education
Cosmetology -
Colin Community College
Wesson, MS05-2012
High School Diploma -
Brookhaven High School
Brookhaven, Ms 05-2011
Some College (No Degree) - Certified Nursing Assistant
Kaho Healthcare Facility
Brookhaven, Ms Skills
- Client documentation
- Transportation
- ADL support
- Cultural awareness
- Charting and documentation
- Individualized support planning
- Life skills training
- Behavioral management
- Client transportation
- Healthcare
- Health services
- Disability awareness
- Support plan management
- Record keeping
- Direct patient care
- Housekeeping tasks
- Multitasking and organization
- Emotional intelligence
- First aid and CPR
- Medical records management
- Goal setting
Timeline
Direct Support Professional
Lincoln Residential Center
05.2021 - 01.2025
Customer Service Representative
Hum
08.2019 - 01.2022
Heavy Equipment Operator
Walmart Distribution Center
07.2019 - 06.2021
Cook
Sonic Drive Inn
01.2011 - 02.2017
Assistant Manager
Sonic Drive Inn
01.2011 - 02.2017
Cosmetology -
Colin Community College
High School Diploma -
Brookhaven High School
Some College (No Degree) - Certified Nursing Assistant
Kaho Healthcare Facility