Miranda Wilson
Grand Junction,CO
Summary
Experienced manager and director with a proven track record in effectively managing teams and achieving operational success. Skilled at implementing strategic initiatives to drive productivity and efficiency. Demonstrates exceptional problem-solving and decision-making abilities. Committed to delivering results and continuously improving processes to meet organizational goals.
Overview
18
18
years of professional experience
Work History
Interim Clinical Director
Mesa County Criminal Justice Services
09.2024 - Current
- Cultivated a positive organizational process that supported employee engagement, teamwork, open communication, ethical behavior and accountability.
- Conducted regular performance evaluations for 6 clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Spearheaded the recruitment and selection of qualified substance abuse counselors by conducting comprehensive interviews and providing strategic recommendations for employment.
- Coordinated with external partners, treatment providers, behavioral health providers, medical providers and referral sources to ensure continuity of care for clientele.
- Managed, supervised and executed contracts with treatment and mental health service providers.
- Promoted and preserved a professional image of the Summit View Treatment Program in all interactions with internal departments and the broader community.
- Collaborated effectively with local providers to coordinate referrals and secure funding.
Manager
Mesa County Criminal Justice Services
10.2019 - 09.2024
- Managed Community Corrections Case Management Services and Administrative Support Services.
- Directed and motivated a team of up to 13 employees, driving productivity and ensuring sustained engagement in their work.
- Consistently delivered multiple tasks within established timeframes, ensuring efficiency and timely completion.
- Ensured a professional, organized, and secure environment for both employees and clients, prioritizing safety and operational efficiency.
- Effectively resolved conflicts between staff members and clients by actively listening to concerns and facilitating mutually beneficial solutions.
- Implemented cross-training initiatives for existing employees, enhancing team flexibility and optimizing overall performance.
- Enhanced team morale and performance through regular feedback and the recognition of individual and group achievements.
- Led a team in the revision and enhancement of the disciplinary system, ensuring it aligned with organizational goals and best practices.
- Optimized cost-effectiveness through diligent management of the department budget and active participation in the county’s Budget Review Team.
- Oversees funding streams and billing processes for all Community Corrections programs, ensuring financial accuracy and compliance.
- Takes an active role in local, state, and internal audits of the program, ensuring strict compliance and facilitating the identification of areas for operational enhancement.
- Reviewed and assessed referrals for the Summit View Treatment Program to determine their suitability and alignment with program criteria.
Case Manager and Case Manager 2
Mesa County Criminal Justice Services
08.2007 - 10.2019
- Ensured accurate and thorough documentation for all cases, maintaining strict compliance with regulatory standards and confidentiality protocols.
- Performed comprehensive assessments of clients' risks and needs, effectively identifying challenges, setting goals, and determining appropriate interventions.
- Managed a dynamic caseload of 20-25 ongoing cases, closely monitoring progress and proactively refining case management strategies to address evolving needs and emerging information.
- Delivered positive client outcomes through the development and execution of comprehensive and tailored case plans.
- Exercised effective behavior management by establishing clear expectations, modeling professional conduct, and consistently enforcing established policies and consequences to ensure adherence.
- Provided targeted, individualized training to support employee development, enhancing their skills and enabling them to achieve their full potential within the organization.
- Actively participated in clinical and administrative case staffings, providing thorough evaluations of client progress and needs to ensure the implementation of effective and tailored support strategies.
- Demonstrated expert knowledge of state standards governing specialized programs, including those for Sex Offenders, Domestic Violence Offenders, Female Offenders, Dual Diagnosis Offenders, and individuals in Residential Substance Abuse Treatment, ensuring compliance and best practices.
Criminal Justice Officer
Mesa County Criminal Justice Services
09.2006 - 09.2007
- Provided essential support to clients in daily problem-solving and crisis management, offering guidance and resources to navigate challenges effectively.
- Maintained rigorous adherence to facility protocols, promoting safety and ensuring a secure community environment.
- Responded to incidents involving active threats, natural disasters, and civil disturbances, prioritizing public safety and coordinating with emergency services to ensure effective resolution and minimize impact.
- Directed investigations into behavioral incidents, conducting comprehensive interviews and generating detailed documentation to ensure thorough analysis and accurate reporting.
- Performed daily security checks across three facilities, including monitoring surveillance systems, to ensure the safety and security of personnel and clients.
- Composed thorough incident reports, case files, court reports, warrants, and legal documentation, providing essential documentation for follow-up investigations and legal proceedings.
- Oversaw the activities of approximately 200 clients while in the community, ensuring adherence to regulations and proactively safeguarding public safety.
Education
Bachelor of Arts - Psychology
Mesa State College
Grand Junction, CO05.2006
Associate of Arts - Social Sciences
Mesa State College
Grand Junction, CO05.2006
Skills
- Effective communication
- Ethical standards of conduct
- Crisis Intervention
- Professionalism in difficult situations
- Evidence Based Practices
- Providing constructive feedback
- Budget oversight
- Knowledge of Community Corrections standards and programming
Timeline
Interim Clinical Director
Mesa County Criminal Justice Services
09.2024 - Current
Manager
Mesa County Criminal Justice Services
10.2019 - 09.2024
Case Manager and Case Manager 2
Mesa County Criminal Justice Services
08.2007 - 10.2019
Criminal Justice Officer
Mesa County Criminal Justice Services
09.2006 - 09.2007
Associate of Arts - Social Sciences
Mesa State College
Bachelor of Arts - Psychology
Mesa State College
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