Client-focused professional with 10+ years of experience delivering premium services, building strong relationships, and managing client needs from initial contact through long-term retention. Known for working under pressure with extreme attention to detail and care. Skilled in onboarding, communication, upselling, and conflict resolution. Developed a successful personal brand as a high-end tattoo artist, consistently earning $15K–$18K/month through loyalty and word-of-mouth. Seeking to bring this customer-first mindset and independent work ethic to a Customer Success Manager role in a mission-driven remote team.