Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christina Girdner

Tyler,TX

Summary

Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing l inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Success Specialist

Salcido Home Solutions
Tyler, TX
11.2023 - Current
  • Maintained accurate records of customer accounts using CRM software.
  • Maintained detailed records of customer interactions within CRM system.
  • Responded promptly to all incoming inquiries from clients regarding product information or support requests.
  • Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Created sales or service contracts for customer review and acceptance.

Co-owner

Elsewhere Book Sales
Whitehouse, TX
05.2022 - 11.2023
  • Assisted customers with orders and inquiries at the retail counter.
  • Maintained accurate records of all sales, inventory levels, and customer information.
  • Resolved customer complaints in a professional manner.
  • Assisted customers in locating desired titles or authors within the store's selection.
  • Monitored cash register transactions to detect discrepancies or fraudulent activity.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided direction and guidance to employees.
  • Reviewed legal documents related to business operations.

Education

High School Diploma -

Valley Christian Highschool
Spokane, WA
06-2001

Skills

  • CRM Software
  • Data Entry
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Complaint resolution
  • Multi-Task Management
  • Conflict Resolution

References

References available upon request.

Timeline

Customer Success Specialist

Salcido Home Solutions
11.2023 - Current

Co-owner

Elsewhere Book Sales
05.2022 - 11.2023

High School Diploma -

Valley Christian Highschool

Similar Profiles

CREATE PROFILE
Christina Girdner