Miravida V. Lorzano
Clinical Social Worker
Pembroke Pines,FL
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability, with a swift capacity to learn and apply new skills in dynamic environments. Committed to leveraging these strengths to drive team success and contribute to overall organizational growth. A strong focus on collaboration and continuous improvement ensures alignment with company objectives and enhances productivity.
Overview
22
22
years of professional experience
Work History
Home Team Hospice Social Worker
VITAS Healthcare
2023.02 - Current
- Completed psychosocial evaluations and needs assessments.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Coordinated program referrals for community-based resources.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Provided ongoing counseling to help patients deal with conditions and processes
- Facilitated patient assessments to identify individual needs and develop tailored care plans.
- Coordinated interdisciplinary team meetings to enhance communication and streamline patient care processes.
Dual Rate Floor Person/Poker Dealer
The Big Easy Casino
2022.09 - 2023.12
- Promoted from Full time poker dealer 02/14/2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Established gaming professional in training employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Admissions & Referral Coordinator/Therapist
Fort Lauderdale Behavioral Health Center
2022.02 - 2022.09
- Assisted in patient admission process based on federal and state laws.
- Oversaw inpatient and outpatient functions.
- Assessed incoming patients to evaluate criteria of level of care.
- Conferred with interdisciplinary team
- Diagnosed patient and admitted to appropriate hospital floor.
- Trained new staff on referral procedures and best practices for enhanced coordination.
- Documented notes thoroughly and in a timely manner.
- Coordinated patient referrals to appropriate services, ensuring timely access to care.
- Managed communication between healthcare providers and patients, enhancing service delivery.
Poker Dealer
Palm Beach Kennel Club
2021.05 - 2022.05
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
Primary Therapist
Delphi Behavioral Health Group -Arete Recovery
2021.01 - 2022.04
- Detail-oriented dual professional with excellent communication, interpersonal and creative thinking skills
- Proven reliability & professionalism to help your company achieve its vision & goals
- Provided psychiatric triage and assessments.
- Referred out patient's who did not meet acuity of care to community resources before discharge.
- Leadership role
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Adhered to industry best practices, safety protocols and company policies.
Drug And Alcohol Counselor
Sunrise Detox Center
2019.10 - 2021.01
- Managed a caseload of 10 to 14 patients daily.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Developed goal-oriented psycho-educational and activity therapy groups to improve clients' level of functioning.
- Developed individual treatment goals based on history and diagnosis.
Mental Health Clinician
Active Community Health Center
2017.01 - 2018.04
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Clinical Social Work Intern/Mitigation Specialist
Miami Dade Public Defender's Office
2016.07 - 2016.12
- Performed short-term therapy, provided education and responded to crisis situations.
- Organized clinical documentation, treatment plans, and referrals.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Licensed Full Specialist, Red Level Wax Specialist
European Wax Center
2013.05 - 2016.05
- Maintained clean and sanitary workspace.
- Increased salon revenue by 20% through upselling at-home products and providing excellent care.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed consultations for patients before scheduling treatments.
Instructor
Hollywood Institute of Beauty Careers
2012.11 - 2016.05
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement
- Increased educational expertise and knowledge by participating in instructor-oriented workshops
- Evaluated students' understanding of course material through examinations and in-depth essay writing
Poker Room Supervisor/Dealer
Seminole Hard Rock Hotel & Casino
2007.01 - 2009.10
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Poker Room Supervisor/Tournament Director
Mardi Gras Casino & Racing
2004.04 - 2007.08
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Monitored gaming operations continuously to check on dealers and players.
Education
Master of Science - Social Work
Barry University
Miami, FL2016-12
Bachelor of Science - Social Work
Barry University
Miami, FL2016-06
Graduate Certificate Conflict Resolution Practice - ADVANCED CONFLICT RESOLUTION STUDIES
Nova Southeastern University
Davie, FL2017-11
Skills
- Healthcare system navigation
- Psychosocial evaluation
- Patient-centered care planning
- Establishing boundaries
- Local resource management
- Family assistance
- Clear and concise communication
- Problem-solving skills
Affiliations
- National Association of Social Workers
Languages
TAGALOG
Native or Bilingual
Spanish
Limited Working
Timeline
Home Team Hospice Social Worker
VITAS Healthcare
2023.02 - Current
Dual Rate Floor Person/Poker Dealer
The Big Easy Casino
2022.09 - 2023.12
Admissions & Referral Coordinator/Therapist
Fort Lauderdale Behavioral Health Center
2022.02 - 2022.09
Poker Dealer
Palm Beach Kennel Club
2021.05 - 2022.05
Primary Therapist
Delphi Behavioral Health Group -Arete Recovery
2021.01 - 2022.04
Drug And Alcohol Counselor
Sunrise Detox Center
2019.10 - 2021.01
Mental Health Clinician
Active Community Health Center
2017.01 - 2018.04
Clinical Social Work Intern/Mitigation Specialist
Miami Dade Public Defender's Office
2016.07 - 2016.12
Licensed Full Specialist, Red Level Wax Specialist
European Wax Center
2013.05 - 2016.05
Instructor
Hollywood Institute of Beauty Careers
2012.11 - 2016.05
Poker Room Supervisor/Dealer
Seminole Hard Rock Hotel & Casino
2007.01 - 2009.10
Poker Room Supervisor/Tournament Director
Mardi Gras Casino & Racing
2004.04 - 2007.08
Master of Science - Social Work
Barry University
Bachelor of Science - Social Work
Barry University
Graduate Certificate Conflict Resolution Practice - ADVANCED CONFLICT RESOLUTION STUDIES
Nova Southeastern University