Mireil Perez
Shawnee,KS
Summary
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Expert in staff training and driving sales with a bilingual edge, ensuring operational excellence.
Overview
2
2
years of professional experience
Work History
Service Team Member
Raising Canes
- Analyzed customer feedback to improve services provided by the organization
- Actively listened to customers' concerns and addressed their queries promptly
- Maintained accurate records of all transactions for audit purposes
- Provided excellent customer service and resolved customer inquiries in a timely manner.
Hospitality Specialist
Red Lobster
04.2022 - Current
- Utilized problem-solving techniques to resolve customer complaints in an efficient manner
- Provided exceptional customer service to guests while managing reservations, check-ins and check-outs
- Developed a thorough understanding of hospitality services through extensive training and on the job experience
- Managed all aspects of guest relations including responding to inquiries and providing guidance on facilities and services.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
Education
Business Administration Candidate -
Johnson County Community College
08.2026
Skills
- Performance evaluation
- Organizational skills
- Sales and upselling
- Multitasking capabilities
- Interpersonal skills
- Staff training and development
- Language skills
- Problem-solving abilities
- Computer Skills
- Calm and Professional Under Pressure
Personal Information
Title: Customer Service Representative
Languages
Spanish
Native or Bilingual
Timeline
Hospitality Specialist
Red Lobster
04.2022 - Current
Service Team Member
Raising Canes
Business Administration Candidate -
Johnson County Community College