Mireille Younes
Bridgewater,MA
Summary
Dynamic Branch Manager with a proven track record at ITN - Insurance Team Network Sal, excelling in customer service and branch operations management. Enhanced service quality, significantly boosting customer satisfaction. Expert in efficient resource allocation and adept at attention to detail, ensuring operational excellence and client satisfaction.
Overview
11
11
years of professional experience
Work History
Branch Manager
ITN - Insurance Team Network Sal
03.2013 - 03.2024
- Manage day-to-day branch operations, including issuing policies ,
- Following collection reports directly with customers
- Following claims ( motor & medical ) .
- Follow up renewal.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Bachelor of Arts - Human Resources Management
AOU University
Lebanon , Beirut 04-2018
Skills
- Branch Operations Management
- Customer Service
- Excellent time management skills
- Attention to Detail
- Excellent work ethic
- Cash Handling
Timeline
Branch Manager
ITN - Insurance Team Network Sal
03.2013 - 03.2024
Bachelor of Arts - Human Resources Management
AOU University
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