Mirella Bruzzese
Smithfield,RI
Summary
Dynamic professional with a proven track record at Gather Health in developing impactful outreach strategies and building community partnerships. Fluent in Spanish, English, and Portuguese, this individual excels in communication and teamwork, significantly enhancing brand awareness and customer relationships. Skilled in computer applications and customer service, adept at driving initiatives to successful outcomes while fostering strong relationships with clients. Committed to supporting team success and achieving positive results through proactive problem-solving.
Overview
21
21
years of professional experience
Work History
Outreach Partner
Gather Health
Brockton, MA
04.2024 - Current
- Maintained a database of contacts acquired from outreach activities such as conferences or seminars.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Organized and managed events to promote the company's mission, products and services.
- Identified new opportunities for community partnerships through research and networking.
- Assisted in developing promotional materials including brochures, flyers, newsletters and presentations.
- Collaborated with marketing team on advertising campaigns to maximize reach of messages.
- Facilitated weekly meetings to discuss internal operational issues, current events, impacting community and advocacy.
- Developed relationships with potential customers through face-to-face meetings or phone conversations.
- Collected feedback from customers regarding their experience with our products and services.
- Developed and implemented successful outreach strategies to increase public awareness of company services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained confidential client information in accordance with HIPAA regulations.
- Documented patient information in accordance with HIPAA regulations.
English Instructor
Go Up Learning Center
Rockland, MA
10.2018 - 08.2024
- Developed and implemented lesson plan that catered to the diverse learning needs of students resulting in improved language proficiency and academic success for both Spanish and Portuguese-speaking students.
- Maintained and updated written records and reports in a timely manner resulting in accurate documentation on student progress.
- Created a positive and inclusive environment by fostering open communication and cultural understanding between students of different linguistic backgrounds.
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues regarding academic performance.
Customer Service Attendant
Stephanie’s Cleaners INC
Brockton, MA
10.2022 - 04.2024
- Greeted customers and provided friendly customer service.
- Demonstrated excellent communication skills when interacting with customers in person or on the phone.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems efficiently.
- Operated a POS system to itemize and complete and average of number customer purchases.
- Mastery of customer service management systems and databases.
- Handed cash and credit card transactions quickly and accurately.
- Developed strong customer relationships to encourage repeat business.
Certified Nursing Assistant
Coyne Healthcare Center
Rockland, MA
10.2003 - 04.2012
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided emotional support to family members regarding end-of-life decisions.
- Responded quickly to emergency situations involving sudden illness or injury.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Helped translating and interpreting to improve communication between providers and Spanish and Portuguese-speaking patients.
Education
Certificate - Medical Interpretation
Massasoit Community College
Brockton, MA04-2024
Certificate - Certified Nursing Assistant
American Red Cross of Massachusetts Bay
Quincy, MA04-2003
English For Speakers of Other Languages
Massasoit Community College
Brockton, MA12-2002
Certificate - Teaching English As A Second Language (ESL)
Britanico Peruvian/British Cultural Association
Lima, Peru12-2000
BA Communication Science -
University of Lima
Lima, Peru01-2000
Skills
- Spanish, English, and Portuguese are fully proficient
- Excellent communication skills
- Friendly and patient
- Problem solving
- Customer service skills
- Empathetic and courteous
- Teamwork
- Leadership
- Computer skills
Timeline
Outreach Partner
Gather Health
04.2024 - Current
Customer Service Attendant
Stephanie’s Cleaners INC
10.2022 - 04.2024
English Instructor
Go Up Learning Center
10.2018 - 08.2024
Certified Nursing Assistant
Coyne Healthcare Center
10.2003 - 04.2012
Certificate - Medical Interpretation
Massasoit Community College
Certificate - Certified Nursing Assistant
American Red Cross of Massachusetts Bay
English For Speakers of Other Languages
Massasoit Community College
Certificate - Teaching English As A Second Language (ESL)
Britanico Peruvian/British Cultural Association
BA Communication Science -
University of Lima
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