Mirella Sperduti
Hazel Park,MI
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Operations Associate (Contract Position)
Populus Group
Hazel Park, MI
04.2024 - Current
- Manage customer accounts
- Audit account specific reports
- Manage customer specific reporting
- Process remittance payments
- Client billing
- Review accounts for discrepancies
- Collections
Accounts Receivable Assistant
Grand Management & Development
Farmington Hills, MI
11.2023 - 04.2024
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Utilized Microsoft Excel and QuickBooks software to manage invoices and payments.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reduced outstanding balances by consistently following up on delinquent payments for over 100 clients.
- Billed customers by sending statements and invoices via email.
Mortgage Loan Processor
UMortgage
08.2023 - 10.2023
- Review homeowner's insurance policies
- Review bank statements for additional liabilities and large deposits
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Handled any conditions sent from underwriting departments.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Have a clear understanding of multiple products and loan types, including guidelines and requirements to qualify a loan
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Mortgage Loan Closer/Underwriter
United Wholesale Mortgage
07.2020 - 08.2023
- Take direct calls from brokers and title agents to resolve escalations
- Review invoices and documents for accuracy
- Input information from documents and invoices upon reviewing
- Checked loan documents for accuracy prior to closing then arranged the closing.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Some experience balancing Closing Disclosures
- Coordinating in office events for 60+ team members
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Assistant Manager
Advance America
10.2019 - 04.2020
- Loan screening process for eligibility including credit checks and background checks
- Social security verification
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Door to door marketing, including flyer distribution and lobby events
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Controller/Bookkeeping
Commercial Management Services, Township
08.2018 - 09.2019
- Accounts Payable/Accounts Receivable/Balancing ledgers
- Managed invoicing and payment processing operations.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Purchased, organized and distributed supplies for personnel use. (Office supplies, snacks, office furniture)
- Handling escalated emails for customer service situations
- Coordinating office events
- Trained and regularly assessed progress and provided feedback to support continued development to two employees.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
Education
Business Management
Baker College
Mott Community College
High School Diploma -
Flushing High School
2011
Skills
- Microsoft Office (3 years)
- Accounts Receivable (4 years)
- Accounts Payable (2 years)
- Quickbooks (1 year)
- Customer Service (10 years)
- Microsoft Word (4 years)
- Excel (2 years)
- Cash Handling (2 years)
- Customer Service Skills (10 years)
- Underwriting (2 years)
- Bookkeeping (1 year)
- Accounting (4 years)
- Microsoft Outlook (6 years)
- Auditing (2 years)
- Management (2 years)
- Training & development (3 years)
- Data Entry (10 years)
- General Ledger Accounting (3 years)
- Event planning (7 years)
- Purchasing (2 years)
Certification
- CPR
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Business Operations Associate (Contract Position)
Populus Group
04.2024 - Current
Accounts Receivable Assistant
Grand Management & Development
11.2023 - 04.2024
Mortgage Loan Processor
UMortgage
08.2023 - 10.2023
Mortgage Loan Closer/Underwriter
United Wholesale Mortgage
07.2020 - 08.2023
Assistant Manager
Advance America
10.2019 - 04.2020
Assistant Controller/Bookkeeping
Commercial Management Services, Township
08.2018 - 09.2019
Business Management
Baker College
Mott Community College
High School Diploma -
Flushing High School