Mireya Baltazar
Portales
Summary
Empathetic and results-driven professional with [Number] years of experience combining compassionate, in-home caregiving with fast-paced retail sales. Proven ability to build strong client relationships, manage complex scheduling, and deliver exceptional service, resulting in high client satisfaction. Seeking to leverage unique blend of emotional intelligence and sales acumen to contribute to a client-focused team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Goodlife Senior Living Care
11.2025 - Current
- Assisted residents with daily living activities, promoting independence and comfort.
- Administered prescribed medications under supervision, ensuring adherence to care plans.
- Monitored resident health and reported changes to nursing staff for timely interventions.
- Provided companionship, fostering emotional well-being through engaging conversations and activities.
- Collaborated with team members to develop personalized care strategies for each resident.
- Documented daily care activities accurately in resident files, maintaining compliance with regulations.
- Supported mobility needs of residents through safe transfer techniques and equipment usage.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a clean and safe environment, adhering to safety protocols and infection control measures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Store Associate
Stripes Convenience Store
07.2024 - 10.2024
- Provided exceptional customer service, assisting customers with inquiries and purchases.
- Maintained store cleanliness and organization to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Restocked shelves regularly, ensuring product availability for customers.
- Collaborated with team members to achieve daily sales goals and improve workflow.
- Trained new associates on store policies, procedures, and best practices for success.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Caregiver
BeeHive Homes of Portales
12.2023 - 06.2024
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Sales Associate
Fred Loya Insurance
08.2023 - 10.2023
- Assisted customers in selecting insurance policies tailored to individual needs
- Processed policy applications and maintained accurate customer records
- Educated clients on coverage options and benefits to enhance understanding
- Collaborated with team members to achieve sales targets and improve customer satisfaction
- Participated in training sessions to stay updated on industry trends and products
- Resolved client inquiries and concerns efficiently, ensuring positive experiences
Sales Associate
Allsups Convience Store
06.2022 - 10.2023
- Maintained cleanliness and organization of checkout areas to enhance operational efficiency.
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Trained new cashiers on procedures and customer service best practices for improved performance.
- Monitored inventory levels at the register, assisting in stock replenishment as needed.
- Resolved customer complaints swiftly, fostering loyalty and satisfaction within the store environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Caregiver
Community Service Center
07.2021 - 03.2022
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Sales Associate
Allsups Convience Store
06.2020 - 01.2021
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Maintained accurate cash drawer and balanced registers at shift end.
- Trained new staff on operational procedures and customer service standards.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
Education
High School Diploma -
Portales High School
Portales, NM05-2018
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Multitasking and organization
- Strong ethics
- Compassionate care
- First aid and safety
- Flexible schedule and availability
Accomplishments
- Trusted by management to handle high-volume cash Recognized for staying calm and professional during the busy holiday rush and high-traffic weekends.
- Consistently praised by customers for a friendly attitude and for resolving checkout issues quickly.
- Developed a strong bond with clients by listening to their needs and providing personalized emotional support.
- Ensured all medications and meals were delivered exactly on time according to the care plan.
- Kept clear, daily notes on client health and moods to keep family members informed and at ease.
- Created a safe and clean living environment by staying organized and proactive with household tasks.
- Noticed and reported small changes in a client’s health that prevented a larger medical issue.
Certification
Food Handlers License
CPR
First Aid/Medication Aid
Languages
English
Native or Bilingual
Spanish
Full Professional
Interests
- Volunteer Work
- Team Sports
- Volunteering with youth sports programs as a assistant coach
- Blogging/Vlogging
- Cake Decorating
- Baking
- Learning new cooking techniques and expanding my culinary skills
- Cooking
Timeline
Caregiver
Goodlife Senior Living Care
11.2025 - Current
Store Associate
Stripes Convenience Store
07.2024 - 10.2024
Caregiver
BeeHive Homes of Portales
12.2023 - 06.2024
Sales Associate
Fred Loya Insurance
08.2023 - 10.2023
Sales Associate
Allsups Convience Store
06.2022 - 10.2023
Caregiver
Community Service Center
07.2021 - 03.2022
Sales Associate
Allsups Convience Store
06.2020 - 01.2021
High School Diploma -
Portales High School