Mireya Guerrero
Sacramento,CA
Summary
Detail oriented with knowledge of customer service, escalations, data entry and document management. Reliable team player with a good work ethic and the ability to quickly adapt to new tasks.
Overview
24
24
years of professional experience
Work History
Retail Sales Specialist
Verizon
Sacramento, CA
04.2025 - 12.2025
- Greeted customers and informed of current store promotions to encourage additional sales purchases.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Delivered exceptional customer service by assessing needs and recommending suitable products.
- Provided technical support by troubleshooting and resolving equipment and service issues.
- Investigated and resolved account and billing discrepancies.
- Processed transactions efficiently, ensuring accuracy in handling cash payments or credit card transactions.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Managed logistics of online order fulfillment, ensuring timely and accurate in-store pickup for customers.
Customer Relations Specialist
Atlas Disposal
Rancho Cordova, CA
01.2025 - 03.2025
- Responded to customer inquiries regarding waste and recycling services, billing, account changes, missed pickups, cancellations, and new service requests.
- Maintained accurate customer records through data entry, account updates, and service adjustments.
- Managed scheduling, rescheduling, and cancellation of service requests.
- Educated customers on available services, container sizes, pricing, recycling programs, and service options.
- Resolved customer complaints and service issues promptly and professionally while ensuring customer satisfaction.
- Generated and processed credit/debit memos, payments, service agreements, and billing adjustments as needed.
- Coordinated with dispatch, drivers, sales, and accounting departments to resolve service-related concerns efficiently.
- Supported daily office operations through clerical tasks, filing, reporting, and documentation.
Motor Vehicle Representative
Department of Motor Vehicles
Sacramento, CA
12.2013 - 02.2024
- Provided exceptional customer service via telephone to callers seeking assistance with driver record information or driver license reinstatement.
- Performed data entry into the department database to update and correct driver records.
- Assisted the public, courts, DUI programs, attorneys and other outside agencies regarding resolving driver record and driver license matters.
- Interpreted and explained driver records, department licensing policies, procedures, DUI laws, vehicle codes, health & safety codes, as well as court abstract information.
- Reviewed and processed forms and applications for driver license suspension, reinstatement and driver record corrections.
- Responsible for staying up to date on changes to DUI laws and department procedures affecting the customers driving privilege.
- Prepared written correspondence on behalf of upper management.
- Performed administrative tasks such as filing, photocopying, faxing, scanning and mailing forms and applications to customers.
Part-time Sales Associate
Macy's
Sacramento, CA
05.2016 - 03.2019
- Greeted customers and assisted with product and sales inquiries.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Processed returns, exchanges and refunds in accordance with store policy.
- Resolved customer complaints with patience and understanding, restoring customer satisfaction.
- Trained new associates on store policies, procedures, and customer service best practices.
- Handled cash and credit transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all deposits.
- Worked to meet special targets for credit card applications, special donations and specific product promotions.
- Managed fulfillment of online orders by efficiently locating and preparing items for shipping or in-store pickup.
Sr. Customer Service Representative
Verizon Wireless
Rancho Cordova
11.2001 - 01.2011
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional customer service.
- Handled escalated customer calls with empathy and patience, leading to satisfactory resolutions for both the customer and company.
- Assisted customers in navigating the company website, educating on products and phone plans, improving overall user experience.
- Provided technical support by troubleshooting and resolving service and equipment issues.
- Assisted customers and store agents in activating cellular phone service and equipment.
- Researched and resolved account and billing inquiries, issued credit when applicable and processing payments.
Education
High School Diploma -
Rio Cazadero High School
Sacramento, CA08-1996
Skills
- Customer Service
- Escalations
- Critical Thinking
- Researching Skills
- Team Player
- Multitasking
- Document Processing
- Data Entry
- Bilingual-Spanish
Timeline
Retail Sales Specialist
Verizon
04.2025 - 12.2025
Customer Relations Specialist
Atlas Disposal
01.2025 - 03.2025
Part-time Sales Associate
Macy's
05.2016 - 03.2019
Motor Vehicle Representative
Department of Motor Vehicles
12.2013 - 02.2024
Sr. Customer Service Representative
Verizon Wireless
11.2001 - 01.2011
High School Diploma -
Rio Cazadero High School