Mireya Guevara
San Benito
Overview
10
10
years of professional experience
Work History
Youth Care Worker
Hands Of Healing
Los Fresnos
06.2026 - Current
- Provided care and support to youth in residential settings.
- Facilitated group activities to promote social skills and teamwork.
- Monitored behaviors and reported concerns to supervisory staff.
- Maintained accurate documentation of daily activities and incidents.
- Ensured a safe environment by following all safety protocols and procedures.
- Facilitated group activities that promote socialization skills among youth in care.
- Supported and encouraged academic performance to help youth achieve educational goals.
Agent
Advance Call Center Technologies
Harlingen
10.2025 - 06.2026
- Managed customer interactions to ensure high-quality service and satisfaction.
- Resolved customer inquiries using effective communication and problem-solving skills.
- Documented customer feedback to enhance service offerings and agent performance.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
Youth Care Worker
Southwest Key Program
Brownsville
08.2021 - 08.2025
- Provide basic needs to youth upon arriving.
- Supervise minors in intervals up to 8 minutes or less at night
- Answer any questions that the minor may have
- Deescalated situations
- Provide support and act as role model to young people
- Mentor, enforce rules and provide positive behaviors, encourage participation and help develop positive social interaction
- Demonstrate patience and the ability to remain calm in stressful situations
Mending
Unifirst Linen
Harlingen
06.2021 - 09.2021
- Operates Grommet Press to repair clothes that have holes, stains, or other signs of wear to make them more useful.
Provider
Santa Fe Primary Home Care Services
San Benito
04.2018 - 01.2021
- Transported clients to locations such as medical appointments and meet medical needs
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Directed patients in simple prescribed exercises to increase strength
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Assisted patient by providing personal services, such as, bathing, dressing, and grooming
Inspector
Panasonic (Manpower)
Los Indios
11.2017 - 02.2018
- Identified acceptable components and rejected defective products
- Increased testing standards and optimized quality assurance oversight
- Ensured damaged products were identified and removed when received
- Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement
- Identified defective, lost or missing merchandise and promptly reported issues to supervisor
- Prepared inventory for shipment by attaching labels
Carhop
Stars Drive-in
San Benito
08.2017 - 09.2017
- Checked order accuracy and food quality before delivering to customers
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Delivered food within a short period of time to meet quality and service standards
- Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts
- Took orders, prepared foods and processed payments
- Restocked when need especially after each shift
Cashier
Publix Super Market
Brandon
07.2017 - 08.2017
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Receives and processes all payments according to standard procedures
- Scan products, operate scanning equipment
- Help stock shelves in proximity of the cash register
- Counts money back to customer in an accurate and concise manner
- Helped customers find specific products, answering questions and offering advice
Cashier
Jack in The Box
San Benito
03.2016 - 04.2017
- Restocked workstation with supplies and ensured out of stock items were communicated to management
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs
- Organized food items on serving trays and in carry-out packages to deliver complete orders to customers
- Mastered point-of-service (POS) computer system for automated order taking
- Resolved customer concerns and relayed relevant information to supervisor
Education
High School Diploma -
San Benito High School
San Benito, TX01-2016
Skills
- Customer greeting
- Scanner operations
- Cash Register operation
- Payment Processing
- ID verification
- Direct supervision
- Meal preparation
- Merchandise restocking
- Communication skills
- Patient care
- Housekeeping
- Babysitting
- I-meets
- Age-appropriate communication
Timeline
Youth Care Worker
Hands Of Healing
06.2026 - Current
Agent
Advance Call Center Technologies
10.2025 - 06.2026
Youth Care Worker
Southwest Key Program
08.2021 - 08.2025
Mending
Unifirst Linen
06.2021 - 09.2021
Provider
Santa Fe Primary Home Care Services
04.2018 - 01.2021
Inspector
Panasonic (Manpower)
11.2017 - 02.2018
Carhop
Stars Drive-in
08.2017 - 09.2017
Cashier
Publix Super Market
07.2017 - 08.2017
Cashier
Jack in The Box
03.2016 - 04.2017
High School Diploma -
San Benito High School