Mireya Ornelas
Phoenix,AZ
Summary
Compassionate and skilled social services professional with over 5 years of experience in case management, family advocacy, and behavioral health coordination. Demonstrated ability to support at-risk children and families by providing resources, facilitating care coordination, and leading interventions. Adept at building collaborative relationships with community partners, schools, and stakeholders to drive successful outcomes. Strong problem-solving, crisis intervention, and interpersonal communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
School-Based Interventionist
Touchstone Health Services
Phoenix, AZ
08.2021 - Current
- Provide comprehensive case management services to clients and families within a school-based setting, focusing on independent living skills, coping strategies, and resource linkage
- Coordinate with school officials, therapists, and families to ensure appropriate support and resources are in place for each client's needs
- Facilitate Child and Family Team (CFT) meetings, promoting a strength-based environment, ensuring full team participation, and helping to develop actionable service plans
- Conduct assessments (CALOCUS, demographics, cultural considerations) to develop individualized care and crisis/safety plans
- Regularly collaborate with school-based therapists to monitor client progress, review service delivery, and adjust interventions as necessary
High Needs Case Manager
Jewish Family and Children's Services
Phoenix, AZ
02.2018 - 07.2021
- Managed a caseload of 15-25 clients with complex behavioral health, medical, and social needs, delivering comprehensive case management services
- Developed and implemented individualized support plans in collaboration with clients, families, and multi-disciplinary teams, ensuring needs were met in areas such as healthcare, education, and placement
- Led CFT meetings, maintaining a productive, strength-based environment, and ensuring accountability for team commitments
- Secured community resources for clients, helping them access vital support services, including medical care, educational services, and housing
- Worked closely with external agencies such as DCS, DDD, and Juvenile Probation to coordinate care and ensure holistic support for clients
Family Advocate
Urban Strategies - Family and Child Academy Early Head Start
Phoenix, AZ
07.2017 - 02.2018
- Managed a caseload of families, providing guidance and support to help them achieve personal and developmental goals while ensuring their children's well-being and education
- Designed and implemented policies and procedures to support eligibility, enrollment, and attendance in the program
- Fostered relationships with community partners and service agencies, ensuring families received necessary referrals and support
- Facilitated crisis intervention and provided emotional support to families facing challenging circumstances
- Organized professional development workshops and training sessions for parents, staff, and community members to enhance family engagement and support child development
Case Aide II
Department of Child Safety
Phoenix, AZ
05.2015 - 08.2016
- Supported DCS specialists by coordinating visitations between children and parents to facilitate family reunification
- Supervised and documented visits, ensuring the safety of children while providing emotional support to families
- Assisted with the development and implementation of home management, parenting skills, and child development training for DCS clients
- Maintained accurate and timely documentation, reporting any concerns to case managers or supervisors
- Participated in court hearings and meetings, providing critical case information as needed
Education
Bachelor of Arts - Community Advocacy and Social Policy
Arizona State University
Phoenix, AZSkills
- Case Management
- Crisis Intervention
- Collaboration & Communication
- Documentation & Reporting
Certification
- Motivational Interviewing
- Adult and Pediatric First Aid/CPR/AED
- Smart Support: Intro to Smart Support & Trauma-Informed Care
- Child Help Mandatory Reporter Training
Timeline
School-Based Interventionist
Touchstone Health Services
08.2021 - Current
High Needs Case Manager
Jewish Family and Children's Services
02.2018 - 07.2021
Family Advocate
Urban Strategies - Family and Child Academy Early Head Start
07.2017 - 02.2018
Case Aide II
Department of Child Safety
05.2015 - 08.2016
Bachelor of Arts - Community Advocacy and Social Policy
Arizona State University