Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEIDI COLLINS

Logansport,United States

Summary

Compassionate employee with 8 years of experience in social work settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children with a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

School Based Skills Trainer

4c Health
Logansport, IN
01.2024 - Current
  • Provides individual and group instruction to help students improve basic academic skills.
  • Conducted assessments of student progress and prepared detailed reports for administrators.
  • Assisted in the development of Individual Education Plans for special needs students.
  • Monitored student behavior in the classroom and implemented behavior management techniques when necessary.
  • Collaborated with teachers and administrators to identify student needs and develop appropriate strategies for improvement.
  • Offered counseling to students and parents to increase personal growth, self-understanding and behavioral management.

Call Center Support Specialist

Gale Healthcare Solutions
Tampa, FL
05.2021 - 11.2023
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
  • Updated customer accounts, addresses and contact information within call management databases
  • Navigated through computer systems to review information and respond appropriately to callers
  • Engaged actively with callers, confirming or clarifying information and diffusing anger
  • Offered resolutions to de-escalate calls and solve customer issues
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions
  • Referred unresolved customer grievances to designated departments for further investigation
  • Develop and maintain comprehensive knowledge of all company products and services to provide accurate information and support to callers

Office Scheduling/Recruiting Coordinator

Comfort Keepers
Logansport, IN
01.2019 - 03.2020
  • Recruited New Employees
  • Orientation/ On-boarding/ Interviewing/ Training
  • Generated and Updated Policies
  • Managed 150+ employees work schedules
  • Managed employee data and files
  • Assisted all office personnel with software, hardware, and Equipment issues
  • Helped project managers coordinate resources and paperwork Necessary to complete assignments
  • Eliminated security risks by shredding old records and confidential Information
  • Built positive relationships with office personnel and customers, Strengthening connections and improving communication
  • Stayed on top of file demands, scanning, indexing, and storing Physical records in office
  • Met customer needs consistently, closely discussing each person's Needs and how best to meet each one
  • Covered front desk reception area frequently, greeting visitors, Answering questions, and directing guests to specific office

Substitute Teacher

Lewis Cass Schools
Walton, IN
10.2019 - 12.2019
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Assisted with classroom management issues when needed.
  • Implemented school policies and procedures in the classroom.
  • Supported special needs students by providing individual instruction as needed.

Caregiver/ Homemaker

Logansport, IN
04.2016 - 07.2018
  • Helped clients with daily living activities
  • Assisted with bathing, dressing and grooming
  • Assisted with meal preparation and feeding
  • Assisted with housekeeping and companionship
  • Provided transportation to doctor appointments and for errands.

Sales Associate

Family Video
Logansport, IN
05.2015 - 02.2016
  • Kept accurate money count at my register
  • Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
  • Boosted sales consistently, building attractive displays and effectively merchandising products
  • Helped customers navigate store, complete sales, and process returns
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
  • Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers
  • Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Stayed productive by using slow periods to restock and organize supplies.

Education

Some College (No Degree) - Early Childhood And Elementary Education

Indiana University Kokomo
Kokomo, IN

Skills

  • Mental Health Assessment
  • Child development knowledge
  • Client Advocacy
  • Family Support
  • Service planning
  • Home visits
  • Interpersonal Skills
  • Experience with at-risk youth
  • IEP writing knowledge
  • Parental and guardian assistance
  • Community Referrals
  • Analytical Thinking
  • Client documentation
  • Child welfare advocate
  • Multi-Task Management
  • Computer Skills
  • Suicide Prevention training
  • Case Management
  • Documentation And Reporting
  • Annual Case Reviews
  • Medical Records Management
  • Crisis Intervention
  • CPI Certified
  • Mobil Crisis
  • CPR
  • Non Violent Crisis Intervention Training

Timeline

School Based Skills Trainer

4c Health
01.2024 - Current

Call Center Support Specialist

Gale Healthcare Solutions
05.2021 - 11.2023

Substitute Teacher

Lewis Cass Schools
10.2019 - 12.2019

Office Scheduling/Recruiting Coordinator

Comfort Keepers
01.2019 - 03.2020

Caregiver/ Homemaker

04.2016 - 07.2018

Sales Associate

Family Video
05.2015 - 02.2016

Some College (No Degree) - Early Childhood And Elementary Education

Indiana University Kokomo

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HEIDI COLLINS