Mireya Solis
Anaheim,CA
Summary
With over the nine of experience at Bay Alarm, I have consistently demonstrated my commitment to both the company and my professional growth. During my tenure, I have taken on increasing responsibilities, developed a deep understanding of the company's operations, and contribute to the success in numerous ways. I am eager to continue growing within the organization and am excited about the opportunity to take on a new challenges and contribute at a higher level.
Objective: To obtain a position as an office manager I can utilize my experience, knowledge and aquire new skills that help contribute to the company objectives and benefit company needs.
Overview
11
11
years of professional experience
Work History
Field Coordinator
Bay Alarm
Anaheim, CA
10.2018 - Current
- Scheduling and coordination installations
- Working with Install Team and Manager support and Subcontractors
- Billing Processing work orders, Invoicing, keeping Wip update
- Service Invoices
- Scheduling Fire finals , working with Fire Authorities
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Worked with cross-functional teams to drive process and system improvements.
- Supported high-impact projects to further improve and expand existing processes and procedures.
Sales Coordinator
Bay Alarm Company
Anaheim, CA
04.2016 - 10.2018
- Agreement Processing
- Month-end Processing Sales Commission Reports
- Sales Manager Support
- Sales Support
- Sales Contest/Administrative Branch Support
Purchasing Assistant
Ampronix, Inc
Irvine, CA
01.2015 - 04.2016
- Assist Accounting with invoices
- Retrieve invoices/purchases for all credit card transactions
- Responsible for matching up packing slips to invoices to confirm receiving
- Create Purchase orders
- General filing, faxing, and emailing for procurement
- Handing any assigned specific accounts
- Provide customer service and RMA numbers as applicable
- Keep stock of all Warehouse big ticket items
- Outsourcing vendors to repair units we cannot repair in-house
Trainer / Customer Service Rep
Push Innovation
Irvine, CA
09.2013 - 02.2015
- Data Entry
- 150 + inbound calls daily
- Quality Control
Education
High School Diploma -
Sweetwater High School
National City, CA06.2003
No Degree - Gen Education
Santa Ana College
Santa Ana, CASkills
- Vendor relationships
- Inventory Management
- Customer Service
- Invoice Reconciliation
- Service Billing
- Purchase Orders
- Computer Skills
- Microsoft Office, Word, Excel, PowerPoint, Access, Outlook, and Dynamics AX
- Employee Safety Training
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Data Entry and Maintenance
- Customer Data Confidentiality
- Customer Account Management
Accomplishments
Several Employee of the Month 2016-2024
Five employee of the Quarter 2018-2024
Employee of the Year 2018/ Nominated 2021
Global Bell Nominee 2021
- Collaborated with team of 17 in the development of Installs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Languages
English & Spanish
Timeline
Field Coordinator
Bay Alarm
10.2018 - Current
Sales Coordinator
Bay Alarm Company
04.2016 - 10.2018
Purchasing Assistant
Ampronix, Inc
01.2015 - 04.2016
Trainer / Customer Service Rep
Push Innovation
09.2013 - 02.2015
High School Diploma -
Sweetwater High School
No Degree - Gen Education
Santa Ana College