Dedicated healthcare professional adept at coordinating training, paperwork, and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
10
10
years of professional experience
Work History
Health Care Aide
AxisCare
01.2023 - 06.2024
Assisted with daily living activities, promoting patient independence and overall wellbeing.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Administrative Assistant
COMHAR Mental Health
04.2023 - 11.2023
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Generated reports and logged patient information for reliable records.
COMMUNITY HEALTH WORKER/SPANISH MEDICAL INTERPRETER
Philadelphia Fight
05.2018 - 03.2020
Helped people enroll in programs, arrange transportation and coordinate paperwork
Provided healthy living and disease management information to specific population groups
Returned calls, emails and faxes according to departmental policy
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
CALL CENTER REPRESENTATIVE/INTERPRETER
Health First
03.2016 - 03.2017
Evaluated customer account information to assess current issues and determine potential solutions
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
Answered, screened and processed over patient calls daily by using call management system and web-based communications
Documented conversations with customers to track requests, problems and solutions
Prepared, completed and processed customer account forms and database changes.
Education
Community Health Worker -
Temple College, Philadelphia, PA
Emergency Medical Technology -
Star Academy, Philadelphia, PA
Spanish Medical Interpreter - Language Interpretation And Translation
Global Arena, Philadelphia, PA
10.2019
High School Diploma -
George Washington High School, Philadelphia, PA
06.2010
Skills
Community health center credentialing
Medical billing and collections
Medical records and documentation
Medical terminology understanding
Schedule Management
Bilingual in English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant - COMHAR Mental Health
04.2023 - 11.2023
Health Care Aide - AxisCare
01.2023 - 06.2024
COMMUNITY HEALTH WORKER/SPANISH MEDICAL INTERPRETER - Philadelphia Fight
05.2018 - 03.2020
CALL CENTER REPRESENTATIVE/INTERPRETER - Health First
03.2016 - 03.2017
Temple College - Community Health Worker,
Star Academy - Emergency Medical Technology,
Global Arena - Spanish Medical Interpreter, Language Interpretation And Translation
George Washington High School - High School Diploma,