Miriam Alcocer
Long Beach,CA
Summary
Detail-oriented and proactive team member with experience in customer service and inventory management. Proven ability to collaborate effectively, manage time efficiently, and maintain a clean environment, contributing to improved operational workflows.
Overview
3
3
years of professional experience
Work History
Theater Crew Member
Cinemark Theaters
Long Beach, California
05.2023 - 11.2023
- Provided excellent customer service by greeting guests and addressing inquiries.
- Maintained cleanliness and organization in lobbies and auditoriums throughout shifts.
- Collaborated with team members to ensure smooth operations during busy periods.
- Monitored concession stand inventory and restocked items as needed.
- Followed safety protocols to ensure a safe environment for guests and staff.
- Participated in training sessions to learn new operational procedures and policies.
- Cleaned theater spaces following each show including sweeping floors, wiping down surfaces, and collecting trash.
- Greeted patrons upon their arrival and provided directions for seating or restroom locations.
- Maintained cleanliness and organization of theater lobby and seating areas.
- Supported concession stand operations, including food preparation and customer service.
- Provided information about showtimes and theater policies to guests.
- Monitored audience behavior to maintain a safe environment during shows.
- Reported any suspicious behavior or incidents immediately to management.
- Trained new employees on proper use of theater equipment and safety protocols.
- Cleaned restrooms regularly throughout shift, replenishing supplies as needed.
- Operated cash registers when selling concessions or merchandise to customers.
- Maintained a clean theater environment before, during, and after each performance.
- Stocked concession stands with food items and beverages for sale.
- Checked tickets at the entrance of the theater before allowing guests to enter.
Optician
Azul Vision
Montebello/Santa Ana, California
12.2022 - 03.2023
- Assisted customers in selecting eyewear to meet their vision needs.
- Conducted routine eye exams and vision tests under the supervision of optometrists.
- Maintained accurate patient records using electronic health record systems.
- Educated clients on proper eyewear care and usage instructions.
- Collaborated with team members to ensure a smooth workflow in the clinic.
- Managed inventory of optical products and restocked displays as needed.
- Scheduled appointments and handled patient inquiries efficiently at the front desk.
- Ensured compliance with health and safety regulations in the optical environment.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Maintained accurate records of all transactions in computer system.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Ordered stock from suppliers based on customer orders.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Repaired and adjusted frames to meet customer needs.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Instructed customers on how to care for, insert and remove contact lenses.
- Maintained records of prescriptions, orders and payments.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Performed basic vision screenings to determine patient's prescription needs.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Monitored patient progress while wearing new lenses or frames.
- Repaired broken frames using specialty tools and equipment.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Adjusted eyewear for proper fit and comfort level.
- Dispensed contact lenses upon completion of fitting process.
Clerical
Mental Health America of Los Angeles
Long Beach, California
10.2020 - 11.2020
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Diploma - Optical Technician
American Career College
CA03-2023
High School Diploma -
Robert A. Millikan
Long Beach, CA06-2013
Some College (No Degree) - Geography
Long Beach City College
Long Beach, CASkills
- Customer service
- Team collaboration
- Inventory management
- Appointment scheduling
- Optical measurements
- Conflict resolution
- Time management
- Attention to detail
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Theater Crew Member
Cinemark Theaters
05.2023 - 11.2023
Optician
Azul Vision
12.2022 - 03.2023
Clerical
Mental Health America of Los Angeles
10.2020 - 11.2020
Diploma - Optical Technician
American Career College
High School Diploma -
Robert A. Millikan
Some College (No Degree) - Geography
Long Beach City College