Miriam Armstrong
Alamogordo,NM
Summary
Professional with expertise in customer service and team coordination. Proven ability to enhance guest experiences and manage team dynamics effectively.
Overview
8
8
years of professional experience
Work History
hospitality
White Sands Motel
Alamogordo , NM
09.2025 - Current
- Reported maintenance issues to facilitate timely resolutions.
- Cleaned rooms and common areas to maintain hygiene and appearance.
- Assisted guests with special requests to personalize their stay.
- Conducted inventory checks of cleaning supplies regularly.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Responded to guest requests regarding housekeeping needs to ensure satisfaction.
restaurant night supervisor
Margos
Alamogordo, New Mexico
08.2022 - 09.2024
- Coordinated team schedules to ensure adequate staffing and coverage during night shifts, enhancing operational efficiency.
- Trained new staff on procedures, safety protocols, and customer service standards.
- Resolved customer inquiries and complaints to maintain high service quality overnight.
- Implemented nightly cleaning schedules to uphold hygiene and operational standards.
- Actively participated in management meetings discussing updates on current projects and initiatives.
- Responded promptly to emergency situations according to established protocols.
- Resolved conflicts between employees or customers, fostering a positive work environment and maintaining service quality.
- Managed cash flow for department, ensuring accurate payment collection and financial accountability.
- Resolved customer complaints and reported issues to senior management.
Special Education Instructional Assistant
APS
Alamogordo, New Mexico
10.2017 - 04.2022
- Implemented individualized education plans under the guidance of certified staff.
- Assisted students with daily tasks and academic activities in inclusive classrooms.
- Monitored student behavior and provided positive reinforcement, promoting individual progress.
- Prepared instructional materials to address diverse learning needs, enhancing teacher support.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Fostered trusting relationships with students, increasing engagement and participation in activities.
- Organized and maintained classroom resources and supplies for effective learning environments.
- Participated in professional development workshops to improve instructional strategies and techniques.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM01-1985
Some College (No Degree) - Early Childhood Care And Education
NMSU-A
Alamogordo, NMSkills
- Housekeeping standards
- Customer service
- Inventory management
- Cash handling
- Team coordination
- Training and development
- Time management
- Conflict resolution
- Organizational skills
- Communication skills
- Positive reinforcement
Timeline
hospitality
White Sands Motel
09.2025 - Current
restaurant night supervisor
Margos
08.2022 - 09.2024
Special Education Instructional Assistant
APS
10.2017 - 04.2022
High School Diploma -
Alamogordo High School
Some College (No Degree) - Early Childhood Care And Education
NMSU-A