Miriam Black
Brooklyn,NY
Summary
Seeking a position where I can leverage my extensive experience and transferable skills. Resourceful Supervisor adept at resolving critical issues in fast-paced settings, with a proven track record of assembling and nurturing proficient teams. Known for exceptional organizational skills, boundless energy, and adaptable leadership, dedicated to ongoing enhancements. Demonstrated success in inspiring and uniting staff toward accomplishing collective goals.
Overview
7
7
years of professional experience
Work History
Private Chef/Catering Chef
90's Gurl Kitchen
04.2020 - Current
- Utilize local fresh food products to support local economies and showcase community support.
- Experiment with various ingredients and cooking techniques to develop new and flavorful dishes and visual appeal for customers.
- Adhered to health codes when preparing meals for clients, ensuring proper storage and sanitation practices were followed.
- Built partnership with companies to upsale business products and merchandise.
- measure, mixed and prepped raw materials according to company specifications and recipes.
- manage ordering , inventory levels, receiving, invoice setting and equipment maintenance.
Customer Care Specialist
Global Contact Service
04.2022 - 03.2026
- Managed 90+ daily calls, demonstrating expertise in signing up new customers and delivering relevant product information, resulting in increased customer satisfaction.
- Adhered meticulously to company policies and procedures, ensuring consistency in customer service standards.
- Trained and supervised new employees on Kayoko database operations and logs, enhancing team productivity and service quality.
- Efficiently navigated computer systems to review and provide accurate information to callers promptly.
- Scheduled and meticulously followed up on patient trips, providing timely transportation assistance updates for seamless service.
CNA/Phlebotomist
Bedford Nursing Rehabilitation Center
10.2019 - Current
- Assisted a diverse range of patients with activities of daily living (ADLs), including bathing, grooming, feeding, and ambulation, ensuring their comfort and well-being.
- Monitored and recorded vital signs, reported any abnormalities promptly to the nursing staff, and collaborated in updating patient care plans accordingly.
- Implemented proper turning and repositioning techniques, reducing the occurrence of pressure ulcers among bedridden patients by 20%.
- Contributed to the efficient functioning of the nursing team by providing support during medical procedures and maintaining a clean and organized patient environment.
- Documented patient information accurately in electronic health records (EHR) and collaborated with interdisciplinary healthcare professionals to ensure comprehensive patient care.
- Actively participated in ongoing training sessions, acquiring proficiency in [mention any specialized skills or areas of expertise acquired during training].
Education
Bachelor of Arts - Nursing
Brooklyn College
Brooklyn, NY07.2026
Skills
- Policy Development and Enforcement
- Management Team Building
- Finance and Accounting Oversight
- Performance Evaluation and Monitoring
- Staff Development and Training
- Complex Problem Solving
- Microsoft Office Suite
- Quality Assurance
- Data Entry
- Policies and Procedures
Timeline
Customer Care Specialist
Global Contact Service
04.2022 - 03.2026
Private Chef/Catering Chef
90's Gurl Kitchen
04.2020 - Current
CNA/Phlebotomist
Bedford Nursing Rehabilitation Center
10.2019 - Current
Bachelor of Arts - Nursing
Brooklyn College