Miriam Burrow
Hamilton,OH
Summary
Detailed Credit and Collection Support bringing over 10 years in accounts receivable, accounts payable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments. Accustomed to changing work duties and environment. Quick to learn new systems and applications.
Overview
23
23
years of professional experience
Work History
Accounts Payable Accountant
Council on Aging of South Western Ohio
Blue Ash, OH
11.2022 - Current
- Reviewed and verified invoices for accuracy prior to payment.
- Reconciled vendor accounts and resolved discrepancies.
- Posted journal entries related to Accounts Payable transactions.
- Prepared weekly check runs for approval and signature.
- Maintained all files, records, correspondence, and other documents related to Accounts Payable activities.
- Processed incoming invoices in a timely manner according to company policy.
- Researched supplier inquiries regarding invoice payments or discrepancies.
- Assisted with the preparation of audit schedules relating to Accounts Payable.
- Developed relationships with vendors by providing prompt payment services.
- Analyzed financial data to identify areas of improvement within the department's processes.
- Generated reports as needed for management review and analysis.
- Audited expense reports submitted by employees for reimbursement purposes.
- Conducted regular reviews of aged payables balances for accuracy and completeness.
- Collaborated with other departments such as Purchasing, Receiving, Treasury., as needed.
- Investigated any irregularities or discrepancies in financial documentation prior to processing payments.
- Implemented process improvements that increased efficiency in the Accounts Payable department.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Analyzed balance sheets for mistakes and inaccuracies.
- Posted financial data in Excel spreadsheets and managed inventory.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Updated and managed accounts payable databases, employing access controls to protect data.
Credit and Collection Support
The Avon Company
Cincinnati, Ohio
02.2019 - 04.2022
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- recorded payments made to outside collection agencies, reconciled and in some cases applied misapplied payments to the general ledger.
- Reviewed accounts to avoid fraudulent activity.
- Apply payments in JD Edwards system for large order request.
- Monitor accounts for past due status.
- refunds to credit card and paypal account, for misapplied payments.
- Chargebacks on fraudulent credit card transactions, using Paymentech system.
- Fielding sales representative inquiries via genesys cloud system.
- Research for legal and other departments as it pertains to credit or collection systems.
Payment Processing Specialist
The Avon Company
Cincinnati, Ohio
04.2014 - 02.2019
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Research lost and misapplied payments.
- checked payment processors batches for accuracy and deposited to bank using scan system.
- Set up system to store reconciliations electronically to make it easier and greener for internal controls to do audits.
- Set up filing system for our new payment processing department that was consolidated from different branches.
- Researched for accounts for payments that were labeled incorrectly.
- Worked with other departments to help with research.
Customer Service Representative
Avon Products
Cincinnati, Ohio
07.2001 - 04.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- worked with career sales representatives to help them take care of their leadership, and sales businesses.
- Helped with website navigation.
- Worked on special projects to help with end of cycle sales reconciliation, leadership leads and island support, etc.
- Fielding sales representative calls to assist them with their businesses.
- Work with the team to make sure our representatives were taken care of.
Education
Bachelor of Science - Accounting And Finance
Southern New Hampshire University
Hooksett, NH12.2021
Skills
- Automated Account Review
- AR Aging Reports
- Overdue Balance Detection
- Attention to Detail
- Financial Documentation
- Updating Customer Accounts
- Analytical and Critical Thinking
- Risk Management
- Account Monitoring
- Problem Investigation
- Microsoft Office
- Credit and Collections
- Time Management
- Work Planning and Prioritization
- Bill Payment
- Invoicing And Billing
- Credit Reconciliation
- Check Processing
- Audit Preparation
- Payment Tracking Systems
- Report Generation
- Report Organization
- Account Reconciliations Proficiency
- Account Reviewing
- Account Resolution
- Vendor Account Monitoring
- Accounting And Bookkeeping
- Accounting Operations Processes
- Check Preparation
- Report Preparation
- Vendor Invoice Processing
- Expense Reimbursements
- Accounts Receivable And Payable
- Vendor Engagement
- Payment Processing
- 10-Key Proficiency
- Data Inputting
- Strong Relationships
- Data Entry Skills
Timeline
Accounts Payable Accountant
Council on Aging of South Western Ohio
11.2022 - Current
Credit and Collection Support
The Avon Company
02.2019 - 04.2022
Payment Processing Specialist
The Avon Company
04.2014 - 02.2019
Customer Service Representative
Avon Products
07.2001 - 04.2014
Bachelor of Science - Accounting And Finance
Southern New Hampshire University
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