Miriam Christian
Kewanee,IL
Summary
Analytical Quality Control Analyst with background in implementing and enhancing quality assurance processes. Skilled in data analysis, regulatory compliance, and process improvement to ensure product reliability and consistency. Proven ability to lead cross-functional teams in identifying discrepancies and developing corrective actions that significantly reduce errors and increase customer satisfaction.
Overview
35
35
years of professional experience
Work History
Customer Service I/Quality Assurance Specialist
Orange Lake Resorts
Kissimmee, USA
04.2013 - Current
- Conducted internal audits to identify improvement opportunities and ensure compliance with quality management systems.
- Developed and maintained quality assurance protocols, processes, and procedures.
- Assisted in creating training materials focused on quality assurance topics.
- Facilitated staff training sessions on quality assurance policies and procedures.
- Analyzed issues, recommended corrective actions, and improved final outcomes.
- Maintained accurate records of quality reports, statistical reviews, and documentation.
- Engaged with customers via telephone to provide product information, schedule stays, and address complaints.
- Recorded customer interactions and transactions, detailing inquiries, comments, and resolutions.
Parts Sales Manager
Auto Zone
Kewanee, USA
07.2012 - 12.2012
- Delivered exceptional customer service by greeting and assisting customers with inquiries and complaints.
- Managed store operations, including opening, closing, and alarm system access.
- Organized business records into designated categories for streamlined access.
- Developed pricing policies based on profitability metrics to maximize revenue.
- Conducted audits and cash register deposits to ensure financial accuracy.
- Approved customer exchanges and returns to maintain satisfaction and loyalty.
Inventory / Receptionist
Coca Cola Enterprises
St. Croix, USA
02.1990 - 06.2007
- Managed telephone communications by answering calls, taking messages, and directing inquiries to appropriate personnel.
- Provided customer service through log creation, filing, and recording daily deposits.
- Executed database management and word processing tasks for efficient information handling.
- Processed sales orders for next-day delivery to enhance customer satisfaction.
- Conducted daily inventory counts of warehouse products utilizing SAP System for accuracy.
- Oversaw product ordering, forecasting, and inventory reports to minimize shrinkage and dispose of defective items.
- Prepared and transmitted reports to main office in Tampa, FL to ensure operational transparency.
- Executed payroll and accounts payable/receivable functions by collecting and depositing funds.
Education
Business Administration -
University of the Virgin Islands
St. Croix01.1989
High School Diploma -
St. Croix Central High School
Kingshill, St Croix01.1985
Skills
- Administration and management
- Personnel resource management
- Clerical support
- SAP, Salesforce, and Kronos expertise
- Microsoft Office proficiency
- Accounts payable and receivable
- Data entry skills
- Medical billing and coding
- Inventory management
- Customer service excellence
- Coordination and collaboration
- Internal auditing practices
- Quality assurance processes
- Process improvement strategies
- Employee training programs
- Corrective action implementation
- Effective communication skills
- Collaboration techniques
- Computer literacy
References
References are available on request.
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service I/Quality Assurance Specialist
Orange Lake Resorts
04.2013 - Current
Parts Sales Manager
Auto Zone
07.2012 - 12.2012
Inventory / Receptionist
Coca Cola Enterprises
02.1990 - 06.2007
Business Administration -
University of the Virgin Islands
High School Diploma -
St. Croix Central High School
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