Miriam Del Palacio

• Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
• Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
• Reconciles accounting records to include but not limited to bank statements, general ledger to subsidiary ledgers,

and personnel benefits billings.

• Improved cash flow management with diligent monitoring of incoming payments and timely collections follow ups.
• Assists in annual budget preparation, ensuring accurate data entry and analysis for informed decision-making.
• Performs clerical work such as filing, typing, spreadsheet generation, and word processing.
• Provides back up to other areas in the Business Office as required.

• Provided technical assistance to vendors, school districts, Purchasing Cooperative Members, ESC-R19 staff, and
• the Head Start program concerning purchasing policies and procedures.
• Provided daily and monthly communication with all ESC-R19 ASC awarded contractors regarding account receivables based on contract usage by all members of the ESC-R19 ASC Purchasing Cooperative.
• Tracked and reported monthly revenue payments received with proper documentation for reporting purposes by
• business office auditors, members, vendors, and supervisor.
• Maintained an accurate aging report.
• Identified and executed the necessary process adjustments.
• Interacted with customers to resolve outstanding issues.

• Collaborated with team members to identify process improvements, leading to increased efficiency within the department.
• Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
• Prepared vendor invoices and processed incoming payments.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.

• Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Maintained and ensured database, payment and records for interns in the TPCP, PACA, CAP programs are kept up-to-date as required and audited by TEA and VA.
• Oversee and assisted in coordinating meetings/workshops. To include room accommodations, materials preparation and monitoring the workshop revenue and expense related transactions.
• Served as the central point of contact responding appropriately to all inquiries.

• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
• Handled customer inquiries and suggestions courteously and professionally.
• Provided oral presentations of products to potential clients.