Miriam Dixon
Oklahoma City,OK
Summary
Proficient Airborne Mission Systems Operator thrives setting up and maintaining stations, training users and supporting pivotal process improvements to Airborne Military Surveillance systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources.
Overview
7
7
years of professional experience
Work History
Airborne Mission Systems Operator
United States Air Force
07.2018 - Current
- Troubleshot system stoppages in high stress scenarios and determined best course of action to maintain system up-time.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
- Successfully completed a comprehensive leadership training program, enhancing supervisory skills and enabling effective management of an office with a team of five individuals.
- Managed large quantities of high-value Information Technology assets, ensuring seamless operations and optimal resource utilization.
Waitress
Midtown Family Restaurant
05.2017 - 06.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
High School Diploma -
City High
Iowa City, IA05.2018
Skills
- Software Maintenance
- Critical Thinking
- IT Management
- Customer Service
- Systems Monitoring
- Teamwork and Collaboration
- System Maintenance
- Equipment Troubleshooting
- Database Management
- Bug Reports
- Documentation Skills
- Document Management
Timeline
Airborne Mission Systems Operator
United States Air Force
07.2018 - Current
Waitress
Midtown Family Restaurant
05.2017 - 06.2018
High School Diploma -
City High