Miriam Ekabe
Upper Marlboro,MD
Summary
I have a passion for education and an unwavering commitment to optimizing student and school success. I am patient, hardworking and have the skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline. Grades papers and homework and records grades for the lead teacher.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Swing Education, Washington, DC
Washington, DC
06.2021 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Maintained accurate records of student performance, attendance, and behavior.
- Monitored student progress throughout the day.
- Developed creative learning strategies to engage all types of learners.
- Ensured that each student had access to appropriate materials and resources.
- Created an environment conducive to learning while managing challenging behaviors.
Community Support Worker (CSW)
New Hope Health Services
Washington, DC
02.2018 - 05.2021
- Developed individualized plans for clients and monitored progress towards goals.
- Conducted home visits to assess client needs and provide guidance and resources.
- Participated in team meetings, providing input regarding client care plans.
- Facilitated recreational activities that encouraged socialization and skill development.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Coordinated with other agencies to ensure comprehensive services were provided to clients.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Served as an advocate for clients in securing resources such as housing, employment.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
Customer Service Representative
Kaiser Permanente
Silver Spring, MD
11.2012 - 01.2018
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- I consult with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- I informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Arts - Human Relations
Trinity Washington University
Washington, DC12.2022
High School Diploma -
Presbyterian High School
Cameroon06.2007
Skills
- Parent Communication
- Lesson Planning
- Good Leadership skills
- Activity Planning
- Test Proctoring
- Positive Reinforcement
- Student Engagement
- Complex Problem-Solving
- Classroom Management
- Discipline
- Child Growth and Development Certificate
- Including all Children (ADA) Certification
- Communication Skills: Child care Professionals Certification
- CPR and First Aid certified
- CMT Certified Medication Technician license
- computer skills, MS Office
Languages
English
Professional
Certification
- CPR and First Aid
- Certified Medication Tech (CMT)
- Child Growth and Development certified
- Including all Children (ADA) Certified
- Communication Skills: Child Care Professionals
Timeline
Substitute Teacher
Swing Education, Washington, DC
06.2021 - Current
Community Support Worker (CSW)
New Hope Health Services
02.2018 - 05.2021
Customer Service Representative
Kaiser Permanente
11.2012 - 01.2018
Bachelor of Arts - Human Relations
Trinity Washington University
High School Diploma -
Presbyterian High School