Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miriam Godenitz

Avondale,AZ

Summary

Moral Correctional Lieutenant with a 20-year background in corrections. Hardworking and ethical with a gift for deescalating dangerous situations. Strong conflict resolution and interpersonal skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Correctional Lieutenant

Arizona Department Of Corrections
Goodyear, Arizona
06.2001 - 06.2021
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Processed all arrivals in and releases, making sure all paperwork and all processes have been completed.
  • Coordinated responses to emergency situations arising in different housing locations to include 911 emergency responses
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Supervised 22 employees and performance of tasks and managed various custody level of offenders.
  • Completed daily work report sheets and delegated tasks to employees.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used coordination and planning skills to achieve results according to schedule.

Education

Associate of Science - Computer Science And Programming

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
05.2022

Associate of Arts - Criminal Science

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
05.2001

Skills

  • Conflict management
  • Administration
  • Security procedures
  • Inspections
  • Records maintenance
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Creative Problem Solving
  • Cultural Awareness and Sensitivity
  • Proactive Self-Starter
  • Team-Oriented and Cooperative

Languages

Spanish
Native or Bilingual

Timeline

Correctional Lieutenant

Arizona Department Of Corrections
06.2001 - 06.2021

Associate of Science - Computer Science And Programming

Maricopa Community Colleges - Estrella Mountain Community College

Associate of Arts - Criminal Science

Maricopa Community Colleges - Rio Salado Community College

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Miriam Godenitz