MIRIAM GUERRERO
San Bruno,CA
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mobil Signing Agent
Self Employed
07.2010 - Current
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Proofread and edited documents for accuracy and grammar.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established credibility and trustworthiness among local businesses that led them to recommend my services to their associates.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
- Looked for signs of fraud or coercion and refused notarization.
- Checked documents and identifying credentials for all parties.
- Managed appointment scheduling to maximize efficiency, enabling prompt service for all clients.
- Administered oath to document signers to obtain affirmation of truth.
Office Manager/Loan Processing Manager
California Mortgage Corp.
01.2005 - 02.2010
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Implemented robust document tracking systems that streamlined information retrieval and expedited the overall loan process.
- Identified opportunities to cross-sell and upsell loan products to customers.
Education
High School Diploma -
Capuchino High School
San Bruno, CACertificate of Completion - Office 365 Cloud Essentials
San Mateo Adult School
San Mateo, CA04.2024
Skills
- Mortgage Industry Understanding
- Problem-solving abilities
- Notary expertise
- Real estate familiarity
- Fluent in Spanish
- Multitasking capacity
- Excellent Communication
- Strong computer skills
Certification
NNA Notary Signing Agent Certificate
Timeline
Mobil Signing Agent
Self Employed
07.2010 - Current
Office Manager/Loan Processing Manager
California Mortgage Corp.
01.2005 - 02.2010
High School Diploma -
Capuchino High School
Certificate of Completion - Office 365 Cloud Essentials
San Mateo Adult School