MIRIAM GUTIERREZ
INDIO,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
14
14
years of professional experience
Work History
SALES
ABC SUPPLY INC
04.2017 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retail Store Owner
Benevolent Alchemey
08.2009 - Current
- Developed entire line of wellness and skincare products.
- Oversaw business budget planning and administration, accounting functions, purchasing, to handle financial needs.
- self trained and motivated to perform daily business functions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
Bartender
Maracas
09.2017 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Education
Esthetician License - Esthetics
Career Academy of Beauty
Garden Grove, CA01.2017
Skills
- Cleaning Techniques
- Teamwork and Collaboration
- Fraud Detection
- Strategic Planning
- Customer Seating
- Adapt to Diverse Groups
Timeline
Bartender
Maracas
09.2017 - 12.2020
SALES
ABC SUPPLY INC
04.2017 - Current
Retail Store Owner
Benevolent Alchemey
08.2009 - Current
Esthetician License - Esthetics
Career Academy of Beauty
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