Miriam GUtierrez
Lake Mary,FL
Summary
Organized and detail-oriented adjuster dedicated to improving efficiency and productivity through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Redbridge Insurance Company
09.2019 - Current
- Examined claims and other records to determine insurance coverage.
- Evaluated coverage accurately by interpreting insurance policies and applying them to specific claim scenarios.
- Process the claims
- Reduced claim errors by meticulously reviewing and validating documentation before submission.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Insurance Claims Supervisor
National Insurance Company
02.2001 - 10.2011
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed effective improvement plans in alignment with goals and specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Strong leadership and customer service
Insurance Claims Analyst
AIB Union American Insurance Company
03.1991 - 11.2002
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Evaluated success of fraud detection systems to identify areas for improvement.
Education
High School Diploma -
Atenas High School
Sabana Grande, Caracas, Venezuela05.1989
Skills
- Ability to work well under pressure
- Computer Proficient in Microsoft Office (Word, Excel) PowerPoint
Certification
- ACA - Accredited Claims Adjuster Miami Dade Community College, Miami FL
- Claims Fraud Analyst Certificate
Timeline
Claims Adjuster
Redbridge Insurance Company
09.2019 - Current
Insurance Claims Supervisor
National Insurance Company
02.2001 - 10.2011
Insurance Claims Analyst
AIB Union American Insurance Company
03.1991 - 11.2002
High School Diploma -
Atenas High School
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